Alilauro: Ferries, Tickets, & Info

General info

Alilauro ferry routes

Alilauro operates a large network of routes in Italy as Alilauro Gruson, Alicost, and Alilauro. More specifically, the company operates several ferry crossings to the Gulf of Naples, including the islands of Capri and Ischia, and the Aeolian archipelago.

A few indicative ferry routes operated by Alilauro are:

  • Capri to Ischia
  • Capri to Castellammare di Stabia
  • Lipari to Naples
  • Naples to Salina
  • Ischia to Forio

By planning your trip on Ferryhopper, you can find all available offers and discounts, and book cheap ferry tickets with Alilauro.

Alilauro special amenities & facilities

Most vessels in the fleet are equipped with single seats and air conditioning.

Alilauro ferries have special services for people with disabilities. The company guarantees boarding priority for these passengers. A member of the crew will assist them when boarding and disembarking. To ensure a comfortable trip, getting in touch with the company prior to the ferry trip is highly suggested.

On the ferries of Alilauro, small- and medium-sized pets are welcome to travel. In order for them to be allowed on board, passengers must pay an extra charge along with their ferry ticket and carry along the pet’s health certificates. Dogs must wear a muzzle and be on a leash.

On Ferryhopper you can find all the ferry schedules as well as the ferry connections of Alilauro. Compare prices from Alilauro and book ferry tickets in a few clicks.

Vessel 10 vessels
Destinations 14 destinations
Traveler 1k ferryhoppers

Popular ferry routes

Naples (all ports) - Ischia Get tickets
Naples (all ports) - Forio, Ischia Get tickets
Naples (all ports) - Sorrento Get tickets
Sorrento - Naples (all ports) Get tickets
Stromboli - Naples (all ports) Get tickets
Naples (all ports) - Stromboli Get tickets
Naples (all ports) - Lipari Get tickets
Lipari - Naples (all ports) Get tickets
Naples (all ports) - Vulcano Get tickets
Capri - Naples (all ports) Get tickets
Porta di Massa, Naples - Capri Get tickets
Capri - Ischia Get tickets
Ischia - Capri Get tickets
Castellammare di Stabia - Capri Get tickets
Capri - Castellammare di Stabia Get tickets
Naples (all ports) - Amalfi Get tickets
Naples (all ports) - Panarea Get tickets

Discounts

Adult (full fare)
Full fare with no discount
Child (4-12)
Discount for children aged 4-12 years
Infant (0-3 y/o)
Discount for children aged 0-3 years

Ferries - Alilauro

Terms & cancellation policy

GUIDELINES FOR TRANSPORT OF PASSENGERS, GENERAL TRANSPORT CONDITIONS 
 
The  following  instructions  are  about  the  rules  which  must  be  applied  for  what  it  concerns  the 
transport of passengers and their belongings on Alilauro ships. 
These rules become law as soon as the passenger buys the ticket. 
The subject of the contract is the maritime transport as disciplined by the article 396 and so on by 
the  navigation  code  and  RE  1177/201  The  indication  of  the  ship  which  makes  the  route  is  merely 
approximate because the company can decide to change it with another craft. 
The boat is not responsible for delays, missed or inaccurate transport execution if these events are 
caused by accidentals, force majeure, bad sea conditions, strikes and breakdown malfunctions. 
If accidentals can be dangerous for the safety of the ship or for passengers’ health, the Captain has the  authority  to  change  the  itinerary.  Rates  and  published  conditions  can  be  modified  up  until  the emission  of  the  ticket.  For  what  is  not  provided  by  the  following  instructions,  we  suggest  the customer to consult the rules of navigation code in effect at the time. 
Passengers are responsible for their baggage and the respective content of it till the moment of the 
disembark.  
The times of the crossing must be intended as purely indicative and they are calculated, in good sea conditions, by establishing the distance headlight-headlight. 
The Company cannot be considered responsible for delays due to port operations. 
 
1) TICKETS  
To travel on Alilauro ships it is necessary to own a ticket, which can be bought in the sale points or by Internet. 
The ticket is a transport contract and passengers are reminded to keep it all along the navigation. 
The ticket is personal and it cannot be left to others without the agreement of the shipper. 
The Resident ticket (for the people who live in Ischia) is considered valid just if, at the moment of the  boarding,  the  passenger  shows  the  ID  to  the  crew.  The  request  for  a  change  of  residence 
submitted to the General Register Office is not a valid  document to assure the residence, so that it does not guarantee price benefits. 
Showing the ticket to the crew allows passengers to boarding till the arrival destination. 
The  Captain  and  the  Authorities  can  deny  the  boarding  for  passengers,  if  there  are  valid  safety reasons. 
The ticket is valid only for the single route and the date indicated on it. 
Passengers which, after a check, don’t respect the previous instructions can be subject to fine as explained in the paragraph number 4. 
Ticket cannot be refunded if it has not been used in the date and the time indicated on it. 
  
2) LOST AND STOLEN TICKETS 
 
In case of theft or loss of the ticket, the passenger is reminded to report it to the Authorities and to the  Company.  The  passenger  will  have  to show  to  the  Offices  of  the  Company  a  copy  of  the statement of the charge and pay what he has to get another one. 
If the lost or stolen ticket is not used within 6 months from the date of the departure indicated on it, the Company will provide to refund it. 
 
3) PASSENGERS LACKING OF TICKETS OR PASSENGERS WITHOUT TO RIGHT TO OWN A TICKET 
A passenger who does not show his ticket to the crew, a passenger who gets a reduced-price ticket with no right, a passenger with a ticket indicating a different destination from the  chosen one, will have  to  pay a  fine  as  specified  by  the  local  law,  n.  13  13/08/1999  (the  fine corresponds  to  an increase of 100 % compared to amount of the ticket and, anyways, it has not to be lower than €77,47). 
If anyone board without a ticket, it has to inform the crew so that they will provide to make it. 
Buying a ticket on board implicates an extra addition of € 10. 
If the passenger does not communicate the lack of the ticket, it will have to pay a fine. 
The  Company  can  implement  all  the  measures  regulated  by  the local  laws  for  the  ones  who  take advantage of its services. 
 
4) PRICES 
Alilauro prices can be checked on the website www.alilauro.it or in the ticket offices. 
Children less old than 18 must be accompanied by adults.  
Babies less old than 1  year do not pay but they  must possess a free ticket (called  Infant Ticket) to enjoy the insurance coverage. 
The inhabitants of the islands or the commuters can enjoy special prices to travel. 
To get a “Resident Ticket” the passenger has to show the ID when he buys the ticket.  
The ticket and the  ID must always be showed to the crew for any check (at the moment of buying the ticket, at the check-in, at the boarding, during the travel, at the disembark). 
Owning a ticket does not allow the passenger to break the rules, the local laws or the Government Acts. 
The Company, by its ticket offices and by Internet, can sell tickets also in the days that precede the departure, but the customer will have to pay an addition for the reservation. 
 
5) KIND OF PRICES 
The Company can choose the prices which considers more commercially suitable. 
The prices can be checked on the website www.alilauro.it or in the ticket offices. 

 
6) THE BOARDING 
The passenger must reach the boarding place at least 15 minutes before the departure: the Company can deny the boarding for passengers who arrive late if safety conditions are in danger. 
The  passenger  must  reach  the  boarding  place  with  the  ticket. Passengers  with  Online  tickets  or 
tickets bought with the Booking Call Center must make the check-in before boarding. 
The passenger must respect the laws for what it concerns the transit on the dock, conforming to the written  indications  or  to  the  orders  of the  mooring  men,  he  must  have  a  respectful  behavior  with regards to the other passengers, the crew, and he must also respect the safety and hygienic rules. 
It is forbidden to throw objects on the ground or into the sea. 
It is compulsory to respect the queue when boarding without trying to go beyond.
Every breaking of these rules will implicate a warn from the crew or Police intervention. 
 
7) BEHAVIOR OF THE PASSENGER ON BOARD 
When  the  passenger  is  on  board,  he  must  keep  an  appropriate  behavior,  avoiding  any  kind  of offence with regards to other passengers, and he must also respect the safety and hygienic rules. 
The passenger shall not soil the seats or the furniture of the ship, shall not throw objects on the floor or into the sea. Passengers can enjoy the hygienic services on board without causing blockage and guaranteeing an appropriate use. 
During the navigation, all passengers must respect the orders of the crew. 
Every passenger can occupy a single seat. 
The Company will prosecute the offenders with any mean. 
 
8) LUGGAGES   
Every passenger can take with him just one baggage and the maximum size allowed is 50 x 35 x 20 (cm),  and  it  cannot  weigh  more  than  9 kg.  For  extra  baggage  and  for  the  ones  which  exceed  for weight and size, the Company applies special prices whose entities are determined depending on the obstruction and the weight of the extra baggage. 
The Customer is expected to verify by himself the size of the baggage. Every baggage which does not respect the maximum size allowed is marked with a sticky ticket which is given to the owner at the moment of the purchase. 
To  the  owners  of  oversized  baggage  lacking  of  sticky  tickets, the Company  can  impose  a  fine according to what it has been explained at the paragraph n.4. 
The Company or the crew can deny the boarding of baggage which are considered dangerous for a good navigation. 
Every  complaint  regarding  baggage  damages  or  losses  caused  by the  ship  will  be  treated  as specified in articles 412, 413 e 414 Navigation Code, Capo III, Sez.I. (the refund is for a maximum 
of euro 6,2 each baggage for each kg). 

The  complaints  regarding  losses  or  damages  for  what  it  concerns baggages  must  be  written  on  a specific form and given to the board when disembarking, or the request must be considered invalid. 
The crew can help the passenger with baggages during the boarding and the disembark, even though the porterage service is at the expense of the customer. 
 
 
The unattended baggages are shielded by the Company for a maximum period of 30 days. 
When the period of 30 days ends, the lost baggages are given to the Mayor of the district where the recovery has taken place.  
Anyways, the crew or the Authorities of the port are able to inform the Police so that every kind of measure can be applied. 
 
9) PETS 
It is possible to board pets on Alilauro ships, if the following rules are respected: 
-every passenger can board just one pet; 
- the animal must be considered a “pet”. For pets we consider: dogs, cats, birds; 
- the size of the pet must be small or medium: the boarding can be denied for pets of bigger sizes, 
or, as an alternative, it can be accepted if it does not cause a disturbance for other passengers and if it respects the safety and hygienic rules; 
-dogs must be kept on a leash and must wear a muzzle; 
- the necessity of boarding a pet will have to be said at the moment of the purchase of the ticket; 
-the  passenger  will  have  to  pay  an  extra-charge  for  pets,  as  indicated  in  the  Table  in  the  appendix section; 
-it could eventually be asked to passengers, at the moment of boarding, to show to the crew sanitary certifications  about  the  health  and  the  vaccination  of  the  pet  and  the  certification  must  not  be 
antecedent to 3 months from the issuance. 
 
In case of non-observance of the previous rules, the passenger will have to pay a fine. 
 
10) DEPARTURE DELAYS- TRAVEL INTERRUPTION- ARRIVAL DELAY 
Suppression,  departure  delays  and  travel  interruption  are disciplined  by  articles  403,  404,  405  of Navigation Code. The arrival times must be considered as indicative and they could be modified in 
consequence  of  sea  conditions,  port  traffic,  Authorities  restrictions or  other  reasons  which  do  not depend  from  the  Company.  If  it  is possible  to  prove  the  responsabilities  of  the  ship  for  a  delay, it will be refund the difference between the cost of the hydrofoil ticket and cost of the ferry ticket. 

11) DEPARTURE SUPPRESSION- CHANGE OF ITINERARY- SHIP PROBLEMS 
In  case  the  departure  is  cancelled  by  the  Company  for  reasons which  cannot  be  ascribed  to  the Company, the Customer will get the cost of the ticket refunded.  
In  case  the  departure  is  suspended  for  reasons  that  can  be ascribed  to  the  Company,  in  case  the travel  cannot  be  assured with  other  ships  of  the  Company,  or  if  the  passenger  does  not accept  to travel in different routes, the price of the ticket is refundable. 
The  compensation  of  damages  ascribed  to  the  suppression  of  the departure,  if  not  exceeding  the double of the clear price, will take place only if it will be proved. 
Same thing  for  what it concerns  change of itinerary or times determined  by  causes ascribed to the ship and for whose the passenger refuses the ride.
 
12) REFUNDS 
The contract, once concluded, cannot be solved by the contracting party. The Company, as specified by article n. 400 of Navigation Code, allows the passenger, who does not want or who cannot take 
advantage of the ticket, of the possibility to get a refund to the following penalty conditions: 
 
-Tickets cancelled 10 days before the departure will be refund for the 90%; 
-Tickets cancelled 2 days before the departure will be refund for the 50%; 
-Tickets cancelled 48 hours before the departure will not be refund; 
-Tickets with special prices cannot be refund. 
 
If  a  passenger  refuses  to  travel  and  wants  to  get  a  refund,  it  will have  to  send  an  e-mail  to [email protected]
Refunds will take place via brank transfer. The estimated amount of time the refund takes is about  30 days from the date of the request. 
 
13)  CHANGE OF TICKET 
Change  of  times  and  date  of  tickets  can  be  accepted  by Company  only  if  there  are  available  seats and only if the request takes place 1 hour before the departure. However, the change can be realized within given limits for what it concerns the working time of the Booking Call Center and the Ticket Office. 
Modifying a ticket will cause an extra payment.  
If there is a difference between the price of the previous ticket and the price of the new ticket, the passenger has to pay it. 
The change of the ticket can happen only if the chosen departure is available on the time schedule, while it is not possible to change a ticket for an extra-ride. 
The original ticket will have to be shown before the change. 
  
13 bis ) MISSED DEPARTURE ASCRIBED TO PASSENGER 
In case of delay or unavaibility of the passenger, there is no refund. 
If the Company is forced to delay because of the passenger, he will have to pay a fine.

14) SPECIAL PRICES 
Special price tickets can be bought until the sold-out of all seats. Special prices cannot be combined with other offers. Special price tickets cannot be modified or refund. 
 
15) PORT TAXES AND RESERVATIONS 
The  actual  prices  consist  of  eventual  extra-charges  regarding  the cost  of  fuels,  port  taxes  and  port rights which can change up until the emission of the ticket. 
For  reservations made by  Call Center, Online section of our website or Ticket Office, the price  of the reservation will be extra-charged. 
The  cost  of  the  extra-charge  price  for  these  kind  of  reservations is  always  specified  before  the purchase of the ticket. 
Extra-charge reservation cannot be refund. 
 
16) TRANSPORT OF DANGEROUS OBJECTS 
It is not allowed to transport dangerous objects on Alilauro ships.  
It is strictly forbidden to board:  
-weapons, except weapons which belong to Police officers “et similia”; 
-dangerous  wares  like  drugs,  combustible  liquids  or  other  wares  which  are  considered  illegal according to the local laws. 
 
If a passenger thinks to transport a dangerous ware, it has to communicate it to the Captain or the crew. 
 
17) PRIVACY POLICY 
In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, Alilauro S.P.A informs that user’s personal data may be shared with individuals involved in the business organization of the 
site (administrative, commercial and marketing personnel, legal department, and system administrators), or external third parties (technical service suppliers, postal carriers, hosting providers, information technology companies, communication agencies). These third party agencies will  be  given  only  the  information  that  is strictly necessary  for  the  execution  of  their  operations. 
The Customer, in compliance with the Italian legislative Decree no. 7, law 196/03, can require the correction, integration or the elimination of his personal dates sending an e-mail to [email protected] or  sending  a letter  to  the  address  Alilauro  s.p.a.,  Terminal  Napoli  Stazione Marittima  .  80133 Napoli. 
  
18) INFORMATIONS ABOUT PASSENGERS 
For  navigations  on  distances  further  than  20  nautical  miles between  the  departure  port  and  the arrival port, it may be asked, at the moment of the purchase of the ticket, identifying data as referred 
to the Degree 13/10/1999 integrated by the circular CP SG n. 98. 
Passengers who need assistance or care in emergency situations have to communicate it as soon as they board. 
Passengers who need help for boarding (people with motor difficulties) will have to communicate it at the moment of the reservation, phoning the Call Center of the ship to check for the availability of facilitations; furthermore  they  will  have  to  reach  the  boarding  place  at  least  2 hours  before  the departure specifying their own necessities to the members of the crew. 
The  acquired  data,  in  compliance  with  the  Italian  legislative Decree  no.  7,  law  196/03,  will  be stored not longer than the necessity of their use. 
For  what  it  concerns  the  maritime  transport  services  for customers,  Alilauro  believes  in  the following fundamentals.  
 
FUNDAMENTALS 
 
Equality and impartiality 
The Company respects the fundamental of equality and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation. 
The  Company  guarantees  a  free  accessibility  for  its  services  and  an  equal  treatment  for  every traveler. 
The Company is inspired by 3 main criteria: impartiality, justice and dispassion. 
 
Continuity 
The Company guarantees an uninterrupted and regular service, except in the cases of force majeure, accidentals or other circumstances for which the Company cannot be blamed. 
If  the  responsabilites  of  irregularity  can  be  ascribed  to  the Company,  it  will  be  possible  to  inform and respect passengers’ rights as explained previously.  
 
Efficiency 
The Company supplies a service which guarantees efficiency and efficacy of transports. 
The crew wears uniform with social colors, logo and badge, to be easily noticed. 
The crew, in order to establish a good relationship with the passengers, is kind and professional. 
 
Quality factors 
The  Company  has  highlighted  several  quality  factors,  which  are very  useful  to  guarantee  an excellent service for its passengers. 
These factors are about regularity and punctuality, safety conditions and comfort during the travel, efficient  information  for  the passengers, helpfulness  of  the  crew,  respect  for  passengers  whose conditions need a special care, safeguard of natural environment. 
Referring  to  each  quality  factor,  the  Company  guarantees  high quality  standards  as  follows  in  the next table: 
-  Information  for  the  passengers:  Services  about  the  routes  of  the  Company  are  written  and  time schedules  available  for passengers. These  schedules  are  available  on  Internet  and  in  the  ticket 
offices. 
In case of irregularities or cancelations due to force majeure, accidentals or other circumstances for which the Company cannot be blamed, the Company itself provides to warn its passengers about the 
inconveniences by Internet and ticket offices. 
The Company does the same also for inconveniences ascribed to itself. 
In this case, the Company allows the passenger to use the ticket for the same route for the following 7 days after the cancelation, and to get the price of the ticket refund.  
The refund can be got by showing a copy of the ticket to the ticket office and by writing the request during the 7 days after the cancelation. 
 
- Comfort: The Company’s main interest is to guarantee comfort and safety for its passengers, that is why assures a constant maintenance work on its ships. 
Alilauro ships are daily cleaned. If possible, ships are air-conditioned. 
The Company cares for human resources and its staff is known for being professional and kind. 
The staff of the Company is always at passengers disposal. 
Alilauro cares for disabled, old people and pregnant women.  
For these kind of passengers the Company guarantees a boarding priority.  
A member of the crew will take care of these passengers when boarding and disembarking. 
Alilauro ships are built to safeguard the natural environment. 
 
Supervision of quality standards 
The Company supervises the quality standards by making accurate tests. 
In order to guarantee improvements and higher services, periodically, the Company distributes assessment questionnaires which are helpful to verify passengers’ satisfaction. 
These questionnaires are based on the following database form: 

Factors/ Marker of Quality (Score 1-5) 
Regularity of service 
Information for the passengers 
Safety 
Comfort 
Crew 
Care for disabled, old people and pregnant women 
Safeguard of natural environment 
Final judgement 
 
Passengers rights and duties 
By buying a ticket, both Company and Customer establish a relationship which is characterized by 
reciprocal rights and duties. 
The main Customer rights: 
- Continuity and warranty of the service; 
- Safety during the travel; 
- Punctuality of departure and arrival times for every destination; 
- Easy availability of informations about travels, prices, times; Easy availability of information when the service is irregular. 
-  Reuse  of  the  ticket  or  refund  when  the  service  is  cancelled  because  of  the  Company  for  the following 7 days from the issue;  
- Optimal service when waiting for the boarding and help for disembarking; 
- Clean ships; 
- Ban on smoking on the ships. 
-Easy availability for any kind of complaint and right to be answered. 
 
The main Customer duties: 
-Owning a validate ticket; 
- Sit on a single seat; 
- Ban on soiling or damaging the ships; 
- Ban on smoking; 
- Ban on sitting on seats reserved to old people, disabled or pregnant women; 
- Ban on bothering the other passengers; 
-Ban on carrying dangerous objects on board; 
-Ban on using emergency signals improperly; 
-Ban on compromising the safety of the travel. 
 
 
Complaints and advices 
Alilauro  is  always  by  its  passengers  side,  that  is  why  it  always ready  to  accept  complaints  and advices to guarantee a perfect service. 
Customer Service number is: +39 081 497 22 06. 
Every complaint or advice from our customers is well accepted and it is useful, for the Company, to understand where to improve and how. 
 
If the Customer is not satisfied, it is possible to phone at the Customer Service number, send an e-mail to [email protected] or fill the form “Diteci la nostra”, which is available on our website www.alilauro.it 
Alilauro will answer within 30 days from the day the complaint was sent. 
  
Our ticket offices 
Napoli molo Beverello – tel : +39 081/4972252 
Napoli molo di Mergellina - tel: +39 081/4972249 
Ischia porto terminal 1 – tel: +39 081/4972242 
Forio d’Ischia – tel: +39 081/4972255  
Positano –  + 39 089/875092 
Amalfi –  +39 089/873301 
Salerno –  +39 089/234892 
Sorrento –  +39 081/8781430 
Our offices 
Stazione Marittima Napoli- +39 081 497 22 01