Planning your Trip
Should I book my ferry tickets in advance? And if so, when do ferry schedules and tickets become available? These are the first questions that come in mind when traveling by ferry to the Greek islands. Let us guide you through!
Luggage, Bikes, Pets and Hobbies
What about taking my pet on board? Are there any restrictions on the luggage that I can carry with me? Can I take my bike on board? Is there any extra cost?Are there any restrictions on the luggage that I can carry with me? My luggage was damaged or stolen. Can I claim reimbursement?
Payments, Privacy and Safety
What are the available payment options for my purchase? I am worried about my credit card details. Is it safe to place an order through ferryhopper.com? Why do you need my personal data (e.g. Name, Gender, Phone, e-mail) when issuing a ticket?
Ticket Types and Discounts
What is this “Early Booking Offer”? Can I book an open ticket? How do I get special discounts on ferry tickets? Is there an option for electronic ticket (e-ticket) in Greek ferries?
Ticket Changes, Refunds and Cancellations
You have spent some time planning your trip, choosing your ferry and getting ready for the Greek islands. But still, mistakes can happen! Misspelling a passenger's name, selecting the wrong date, or even losing your tickets. Find out what your best options are, in this short Q&A.
The most popular question that our customer support team receives; how do I collect the ferry tickets that i 've booked online? Can I pick them up at the port before departure, or should i come by Ferryhopper offices?
Reservation and Booking Related Info
Ferryhopper has simplified ferry booking, so it shouldn’t be about the process anymore, but about the destination. If you have questions about booking a ferry to the Greek islands, this is where you should start from.
Trip Delays or Cancellations
What are my rights if the ferry is delayed, and it is the company’s fault? My ferry trip was canceled due to bad weather, can I ask for a refund? A practical guide to the refund policies of Greek ferry operators.