How can we help?

To cancel your ferry tickets, you can submit a cancellation request through the My booking section on our website or directly through your trip details in our app.

Cancellations are allowed within the timeframe set by the ferry operator, along with an additional buffer needed for us to process your request.

Once your booking is successfully canceled, you’ll receive a refund from the ferry company operating your trip. Please note that Ferryhopper applies a €6 cancellation fee per booking.

Refunds are issued to the same payment method used during purchase and are usually processed within 2–7 business days.

Ferryhopper offers an innovative & autonomous service for all customers, the online trip modifications, available with most ferry companies. You can either change your booking directly through My booking or, in some cases, complete the modification in chat.
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Please note that Ferryhopper charges a modification fee per request, which is waived for passengers who have added the Support Plus service to their booking.
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Furthermore, if your ferry’s departure is scheduled within the next few hours, please check the ferry company's policy, as modifications may not be allowed. You can always modify your booking by visiting one of the ticket offices or travel agencies located at the departure port. Their addresses and contact information are included in your booking confirmation email.
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​​Important note
​If you have already picked up printed tickets, you must visit our offices or a travel agency in person to return the tickets before making any changes.
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​Port Office Changes
​Making changes to your ferry booking directly at the port office involves several important considerations:
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-Loss of Access by Ferryhopper: If changes are made at the port office, Ferryhopper can no longer access your booking for further modifications, cancellations, or support.
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-System Limitations: Changes made at the port office may not synchronize with Ferryhopper's system, meaning updates may not appear on your booking confirmation email or the Ferryhopper platform. We recommend confirming any changes with the port office and retaining written confirmation for your records.

If the ferry company operating your trip(s) supports e-tickets and provides an online check-in service, then you should proceed with the following steps.

If you're using our app, go to "My bookings" and select the trip you want to check in for. If the ferry operator supports it, you will see a "Check in online" button right after the trip details.

Once you click on it, you will be redirected to the check-in section on the ferry operator's website. Usually, the requested fields are auto-filled, but in case they are not, you can use the Company code that you will find if you scroll down to the details of your booking. In case you are yet to explore the features of our app, you can download it here.

If you are not using the app, you can check the booking confirmation email, but this is not your e-ticket. In that case, you will have to check the "Boarding process" section (separate for each trip). If the ferry company supports online check-in, you simply click on the link "Check in online" and you will be redirected to the check-in section on the ferry operator's website. After the process is successfully completed, your e-tickets will arrive either via email or via SMS. You can choose the option that suits you best.

Kindly note that many companies offer e-tickets without check-in. In the “Boarding process” section just click on "Get my e-tickets".

If the online check-in is not supported by the ferry operator, you may have to check in at the port, collect your ticket(s) in printed format, directly embark with the confirmation email or ID, etc. To find out the pick-up spot(s), you can open the "Ticket collection points" link under the "Boarding process" section. You will find the available options depending on your departure and you can collect your ticket(s) before the trip.

If your ferry is canceled due to adverse weather conditions, one of the following alternatives is usually applicable:

• Changing your ferry ticket to a ticket of equal value.
• Canceling your ticket with a request sent to the ferry operator for a full refund.

If you decide to cancel your tickets, the cancellation process differs depending on whether you have already picked up your paper tickets (in case this is required by the ferry operator) or not.

If you have NOT collected the tickets for the canceled trip, please contact us via chat, so that we can process your cancellation request immediately. Make sure that you inform us about the cancellation, as refunds cannot be processed automatically.

If you have already picked up the tickets for the canceled trip, you must return your tickets in order to change or cancel them, according to the policy of the ferry companies. Scans or photos of printed coupons are not accepted. You can return them to any of the following locations:

If you are still in Athens, you can return your tickets to Ferryhopper’s offices. If that is not convenient for you, you can send us the tickets by courier or post. We strongly recommend that you send them via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Our contact details are:

Ferryhopper
Thessalonikis 147, Moschato 183 46,
Athens, Greece
(Mon-Fri 10:00-18:00 and Saturday 10:00-15:00)

If you are not in Athens, you can return your tickets to any of the local travel agencies that collaborate with the ferry company you are traveling with. You can find the local travel agencies and their contact details by clicking on the collection points link in your booking confirmation email. The travel agent will cancel and stamp your tickets. They are required to either keep the canceled tickets and give you your refund / modify your trip or return the canceled tickets to you so that you can return them to Ferryhopper’s offices.

As soon as we receive your tickets, we will process the cancellation, issue your refund, and notify you by email.