How can we help?

To change your tickets, please visit the My Booking page. You can make your request directly through the chat that you will find in the “Make changes to your booking” section.

Change requests can only be processed during business hours and as long as the change is allowed by the ferry operator’s ticket modification policy.

Our business hours are:
Monday - Friday: 08:00-18:00, Saturday: 10:00-15:00 (EEST)

Please note that Ferryhopper charges a modification fee of €6 per reservation. This fee is waived for passengers who have added the Support Plus service to their booking. If the new tickets cost more than the ones you originally booked, you will also be required to pay the price difference.

If your ferry departs within the next 24 hours, we may not be able to process your request in time. In this case, it is best to visit one of the ticket offices or travel agencies located at the departure port and request the ticket modification in person. You can find their addresses and contact information in your booking confirmation email.

​Important note: if you have already picked up your tickets from a collection point, you will have to return them in order for the requested changes to be processed. You can return your tickets to our offices or to one of the travel agencies mentioned in your booking confirmation email.

The first step to follow is to make sure that the ferry company operating your trip(s) supports e-tickets and provides an online check-in service.

If you're using our app, to confirm that you just have to go to "My bookings" and select the trip you want to check in for. If the ferry operator supports it, you will see a "Check in online" button right after the trip details.

Once you click on it, you will be redirected to the check-in section on the ferry operator's website. Usually, the requested fields are auto-filled, but in case they are not, you can use the Company code that you will find if you scroll down to the details of your booking.
In case you are yet to explore the features of our app, you can download it here.

You can also choose to go through the confirmation email of your Ferryhopper booking. In that case, you will have to check the "Boarding process" section (separate for each trip). If the ferry company supports online check-in, you simply click on the link "Check in online" and you will be redirected to the check-in section on the ferry operator's website. 

If the online check-in is not supported by the ferry operator, you will have to collect your ticket(s) in printed format. To find out the pick-up spot(s), you can open the "Ticket collection points" link under the "Boarding process" section. You will find the available options depending on your departure and you can collect your ticket(s) before the trip.

If your ferry is canceled due to adverse weather conditions, one of the following alternatives is usually applicable:

• Changing your ferry ticket to a ticket of equal value.
• Canceling your ticket with a request sent to the ferry operator for a full refund.

If you decide to cancel your tickets, the cancellation process differs depending on whether you have already picked up your paper tickets (in case this is required by the ferry operator) or not:

• If you have NOT collected the tickets for the canceled trip, please fill in our online contact form, so that we can process your cancellation request immediately. Make sure that you inform us about the cancellation, as refunds cannot be processed automatically.
• If you have already picked up the tickets for the canceled trip, you must return your tickets in order to change or cancel them, according to the policy of ferry companies.

You can return them to any of the following locations:

• If you are still in Athens, you can return your tickets to Ferryhopper’s offices. If that is not convenient for you, you can send us the tickets by courier or post. We strongly recommend that you send them via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Our contact details are:

Ferryhopper
Thessalonikis 147, Moschato 183 46,
Athens, Greece
 +30 210 2208496
(Mon-Fri 08:00-18:00 and Saturday 10:00-15:00)

• If you are not in Athens, you can return your tickets to any of the local travel agencies that collaborate with the ferry company you are traveling with. You can find the local travel agencies and their contact details by clicking on the collection points link in your booking confirmation email.

The travel agent will cancel and stamp your tickets. They are required to either keep the canceled tickets and give you your refund / modify your trip or return the canceled tickets to you so that you can return them to Ferryhopper’s offices in person or send them to us by courier or post (please find our address above). We strongly recommend that you send them via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.

As soon as we receive your tickets, we will process the cancellation, issue your refund and notify you by email.

Ferry companies, just like airline companies, have set a timeframe within which passengers can check in online. For most ferry companies in Greece, online check-in is available 48 hours before departure.

However, this is not the standard for Spanish ferry companies; if you’re traveling with Trasmediterránea, you can check in 7 days before departure. Keep in mind that once you check in with Trasmediterránea, you will not be able to make any changes to your booking. The same goes for Trasmapi, which mainly operates on Canary Islands routes.

If you are traveling to or between the Greek islands, please note that this does not apply to Greek ferry companies. Passengers can check in and still be able to amend their booking.

Although more and more ferry companies offer e-tickets (electronic tickets), still some don't provide this option. Therefore, passengers may be required to pick up their ferry tickets. You can find all the ticket collection points listed in your booking confirmation email along with your reservation number, ticket number and information on the boarding process.

In case you are required to have paper tickets, you can collect them from any of the following collection points:

• You can pick up your ferry tickets from Ferryhopper’s offices, near the center of Athens. The address is: Thessalonikis 147, Moschato 183 46, Athens, Greece (Mon-Fri 08:00-18:00 and Saturday 10:00-15:00).
• You can collect your ferry tickets from a number of outlets serving your departure port. These include ticket booths at departure gates and travel agencies authorized by each ferry company (usually located near the port).

As soon as you complete your booking, you will receive an email with detailed information about all the ticket collection points. You can click on the link for each collection point to view the exact location and contact details.

If you would like to pick up your ferry tickets from the ticket booth at your departure gate, please rest assured that ticket booths are always open at least 45 minutes before the ferry's scheduled departure. You can contact the authorized travel agencies to find out their exact working hours.
It's worth mentioning that some local agencies might ask for an additional printing cost. This is a very rare occasion and we want to confirm there Ferryhopper does not benefit from these charges. That is why we have added a note indicating that additional cost in case you choose that pick-up option.

Important note: In case you have already collected your ferry tickets, any cancellation or change can only be processed if you return your tickets either to our offices or to the authorized travel agency!

In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Please note that cancellation requests cannot be made via phone. You can request a cancellation either through the My booking page on our website or by completing our online contact form.

Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Please note that Ferryhopper applies a small cancellation fee of €6 (euros) per booking. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.