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Trending ferry travel questions
Are there special offers and discounts on ferry tickets?
On Ferryhopper, you can find all discounts available for ferry crossings in Greece. If it is not on Ferryhopper, then it probably doesn’t exist! If you think that a discount that you are eligible for is not available on our website, please let us know and we will be happy to check.
Ferry companies generally provide discounts for certain types of passengers, such as permanent residents of islands, infants, children, students, and multi-child families. Please note that if you purchase a discounted ticket, you will have to provide the relevant document confirming that you are eligible for the specific discount to board the ferry (e.g. student card, proof of residence, etc.).
Furthermore, sometimes ferry companies make special offers on tickets for specific dates or destinations. These special offers are immediately available on Ferryhopper. Please note that tickets on offer are usually non-refundable. This means that if you book a ticket as part of a special offer, you probably won’t be able to get a refund in case you wish to cancel it. Some companies, however, may allow you to change the date of your ticket or convert it to an open ticket. In this case, you’ll most likely have to pay the difference between the standard ticket price and the price of the ticket you purchased on a special offer.
Please keep in mind that if you have selected a special offer option, then no further discount can be applied.
How can I change my ferry ticket?
*** Please use the contact form on our website to request a ticket change. ***
The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Ferryhopper applies a small modification fee of €6 (euros) per booking.
Please note that online requests for ticket changes can only be processed during business hours. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure.
Ferryhopper’s business hours are: weekdays 10.00 - 18.00 and Saturday 10.00 - 15.00 (EEST).
In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. You can find the contact details of the local travel agencies in your booking confirmation email. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request.
*** Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. ***
What do I need to bring with me to board the ferry?
Please note that as of Sunday, May 1, 2022, passengers traveling by ferry to the Greek islands or going island hopping between different islands don't need any Covid-19 documents.
For up-to-date information on the requirements, please visit our blog:
- Covid-19 and ferry travel in Greece
- Covid-19 and ferry travel in Spain
- Covid-19 and ferry travel in Italy
- Covid-19 and ferry travel between Greece and Italy
Apart from your ticket in a printed or e-ticket format, you should always have your ID card or passport or any other identity document with you, especially on international ferry routes. You may be asked to present the document to the ferry crew or port authority to confirm that you are the legal ticket holder.
If you have purchased discounted ferry tickets, you will be required to provide a document confirming that you are eligible for the specific discount (e.g. student card, ISIC card etc.). For more information please visit our 'Discounts' page.
What is an electronic ticket and what does it look like?
An electronic ticket or e-ticket is the digital ticket equivalent of a paper ticket. E-tickets are issued by ferry companies and they are a record of a passenger's trip information as it appears on the ferry company’s reservation system. After a passenger checks in online, they can store their e-ticket either on their mobile device or tablet and present it to board the ferry.
If you’re wondering what an electronic ticket looks like, have a look at Figure 1 below and you will see the information usually included in any receipt:
- name, surname, gender, nationality and age group
- ticket number
- booking reference
- date of issue
- date and time of departure and arrival
- vessel name
- carrier company name
- departure gate
- travel agency code and name
- seat or cabin type
- total fare
Figure 1: Sample electronic ticket
When can I check in online?
Ferry companies, just like airline companies, have set a timeframe within which passengers can check in online. For most ferry companies in Greece, online check-in is available 48 hours before departure.
However, this is not the standard for Spanish ferry companies; if you’re traveling with Trasmediterránea, you can check in 7 days before departure. Keep in mind that once you check in with Trasmediterránea, you will not be able to make any changes to your booking. The same goes for Trasmapi, which mainly operates on Canary Islands routes.
If you are traveling to or between the Greek ιslands, note that this does not apply to Greek ferry companies. Passengers can check in and still be able to amend their booking.