Blue Star Ferries: Ferries, Tickets & Info

General info

Blue Star Ferries is a Greek ferry company, founded in 1965 under the name Strintzis Lines. In 2000, it was renamed to Blue Star Ferries and now belongs to the Attica Group.

The company's goal is to allow passengers to travel quicklysafely and comfortably to the Aegean islands.

Blue Star Ferries ferry routes

Blue Star Ferries serves ferry routes to the islands of the Cyclades, such as Mykonos, Santorini, Paros and Naxos, the Dodecanese, such as Rhodes and Kos and the Northeastern Aegean, such as Lesvos and Samos. Ferries depart from the 3 ports of Attica (Piraeus, Rafina, Lavrio) and travel to the Aegean islands with over 15 ferry lines.

Βοοκ Blue Star Ferries tickets to the Greek islands on Ferryhopper. Compare ferry routes, find the one that suits you best, and plan your trip in the Aegean.

Blue Star Ferries fleet & ships

The fleet of Blue Star Ferries consists of 12 ferries, conventional and high-speed ones. All the company's ferries have modern facilities for travelers, such as cabins and car decks for transporting vehicles.

Indicatively, some ferries of the Blue Star Ferries fleet are Blue Star Chios, Blue Star Paros, Blue Star Naxos, Blue Star Myconos, Blue Star Delos, Blue Star Patmos, and more.

Blue Star Ferries discounts & offers

The ferry company Blue Star Ferries has special ticket discounts for children, students, large families, etc. More specifically, the company offers discount ferry tickets to these passenger categories:

  • Students (including ISIC card holders)
  • Children and toddlers
  • Island residents
  • People with disabilities and their accompanying persons

In addition to disounts, Blue Star Ferries also promotes seasonal offers, so you can book ferry tickets at lower prices. Find out more about Blue Star Ferries offers in our dedicated blog post.

Bear in mind that you can take advantage of all available Blue Star Ferries offers and discounts on Ferryhopper!

Seasmiles member card

The Seasmiles program rewards you with benefits and better ferry prices every time you travel. With the Blue Star Ferries member card, you can get exclusive ticket discounts, with the rate depending on the ferry route you choose.

You can subscribe to the Seasmiles reward program via Attica Group's dedicated platform. On Ferryhopper, you can use your Seasmiles member card to get passenger and vehicle discounts up to 40% anytime you book ferry tickets with Blue Star Ferries, easily and quickly!

Web check-in and e-tickets

With the Blue Star Ferries web check-in service, you can issue electronic tickets (e-tickets), so you can board the ferry without having to print your tickets.

Moreover, on the Ferryhopper App, you can book ferry tickets with Blue Star Ferries online and easily access your booking details on your phone.

Blue Star Ferries special amenities & facilities

Blue Star Ferries has amenities for people with disabilities, such as cabins or wheelchairs, as well as specially designed infrastructure for pets. Finally, the company implements innovative environmental practices to reduce pollution and enhance sustainability.

When booking ferry tickets with Blue Star Ferries on Ferryhopper, you can find all available seat/cabin and pet ticket options, so you can plan your ferry trip exactly as you want it.

Here, you will find all ferry connections of Blue Star Ferries. Compare prices from Blue Star Ferries and all other ferry companies, and book ferry tickets with no hidden fees.

Vessel 33 vessels
Destinations 72 destinations
Traveler 1188k ferryhoppers

Popular ferry routes

Piraeus - Mykonos Get tickets
Piraeus - Santorini (Thira) Get tickets
Paros - Piraeus Get tickets
Piraeus - Hydra Get tickets
Santorini (Thira) - Piraeus Get tickets
Piraeus - Paros Get tickets
Santorini (Thira) - Naxos Get tickets
Thessaloniki - Lesbos (all ports) Get tickets
Piraeus - Rhodes Get tickets
Piraeus - Naxos Get tickets
Volos - Skiathos Get tickets

Discounts

Adult (full fare)
Full fare with no discount
Infant (0-4)
Discount for children aged 0-4 years
Student (Greek university)
Discount for students of Greek universities
Large Family (Greek citizens)
Discount for families with 4+ children (Greek certificate required)
ISIC card holder
Discount for ISIC card holders
Person with disability
Discount for people with disabilities
Child (5-10)
Discount for children aged 5-10 years
Greek Armed Forces personnel
Discount for members of the Greek Armed Forces
Three-children family (Greek citizens)
Discount for families with 3 children (Greek certificate required)

Ferries - Blue Star Ferries

Blue Star Delos
Vessel type: Open deck Length: 146m
Passenger capacity: 2400 Vehicle capacity: 430
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star Myconos
Vessel type: Open deck Length: 141m
Passenger capacity: 1915 Vehicle capacity: 418
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Cat 4
Vessel type: Catamaran Length: 55m
Passenger capacity: 438 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star Naxos
Vessel type: Open deck Length: 124m
Passenger capacity: 1474 Vehicle capacity: 240
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Cat 6
Vessel type: Catamaran Length: 40m
Passenger capacity: 336 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star Paros
Vessel type: Open deck Length: 124m
Passenger capacity: 1474 Vehicle capacity: 240
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star Chios
Vessel type: Open deck Length: 141m
Passenger capacity: 1782 Vehicle capacity: 418
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
F/B Prevelis
Vessel type: Open deck Length: 142m
Passenger capacity: 927 Vehicle capacity: 310
Onboard facilities
Wi-Fi is not available on board The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
Elyros
Vessel type: Open deck Length: 192m
Passenger capacity: 1874 Vehicle capacity: 620
Onboard facilities
Wi-Fi is not available on board The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
Kriti II
Vessel type: Open deck Length: 192m
Passenger capacity: 1500 Vehicle capacity: 719
Onboard facilities
Wi-Fi is not available on board The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
Diagoras
Vessel type: Open deck Length: 141m
Passenger capacity: 1462 Vehicle capacity: 274
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star Patmos
Vessel type: Open deck Length: 146m
Passenger capacity: 2000 Vehicle capacity: 430
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Blue Star 2
Vessel type: Open deck Length: 176m
Passenger capacity: 1854 Vehicle capacity: 780
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Kissamos
Vessel type: Open deck Length: 192m
Passenger capacity: 1740 Vehicle capacity: 780
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Dolphin XXIX
Vessel type: Catamaran Length: 34m
Passenger capacity: 130 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Cat 5
Vessel type: Catamaran Length: 40m
Passenger capacity: 336 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Cat 3
Vessel type: Catamaran Length: 48m
Passenger capacity: 342 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Artemis
Vessel type: Open deck Length: 90m
Passenger capacity: 590 Vehicle capacity: 65
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Highspeed 4
Vessel type: Open deck Length: 92m
Passenger capacity: 1010 Vehicle capacity: 188
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Dolphin XVII
Vessel type: Catamaran Length: 34m
Passenger capacity: 130 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are not available for purchase Pets are not allowed to travel on the ferry
More information
Flying Dolphin XIX
Vessel type: Catamaran Length: 34m
Passenger capacity: 130 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are not available for purchase Pets are not allowed to travel on the ferry
More information
Nissos Rodos
Vessel type: Open deck Length: 192m
Passenger capacity: 1683 Vehicle capacity: 748
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Express Pegasus
Vessel type: Open deck Length: 126m
Passenger capacity: 1092 Vehicle capacity: 185
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Hellenic Highspeed
Vessel type: Open deck Length: 100m
Passenger capacity: 724 Vehicle capacity: 175
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Nissos Samos
Vessel type: Open deck Length: 192m
Passenger capacity: 1578 Vehicle capacity: 730
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Express Skiathos
Vessel type: Open deck Length: 78m
Passenger capacity: 695 Vehicle capacity: 175
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Flying Dolphin XVIII
Vessel type: Catamaran Length: 34m
Passenger capacity: 162 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are not available for purchase Pets are allowed to travel on the ferry
More information
AERO 1 Highspeed
Vessel type: Catamaran Length: 36m
Passenger capacity: 150 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
AERO 2 Highspeed
Vessel type: Catamaran Length: 36m
Passenger capacity: 150 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
AERO 3 Highspeed
Vessel type: Catamaran Length: 36m
Passenger capacity: 150 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information
Nissos Chios
Vessel type: Open deck Length: 98m
Passenger capacity: 1005 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
Asterion II
Vessel type: Open deck Length: 193m
Passenger capacity: 720 Vehicle capacity: 150
Onboard facilities
Wi-Fi is available on board (charges may apply) The ferry has a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
AERO Highspeed
Vessel type: Catamaran Length: 36m
Passenger capacity: 150 Vehicle capacity: 0
Onboard facilities
Wi-Fi is not available on board The ferry does not have a restaurant Snacks and beverages are available for purchase Pets are allowed to travel on the ferry
More information

Terms & cancellation policy

Passengers shall not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or have had contact with a COVID-19 patient within 14 days prior to the trip.

  1. BEFORE AND DURING THE BOARDING OF THE SHIP

Passengers must comply with the following control measures during boarding:

  • Social Distancing
    A minimum distance of 1.5 meters between passengers (and simultaneous use of a mask ) should be observed.
    The ship's crew will oversee the boarding process and scrutinize the respect of the foreseen distances.
  • Completing the "Pre-boarding" form and submit it to the ship's Chief Purser along with their ticket, when boarding, prior to the ship's departure.
  1. DURING THE TRIP

Passengers must necessarily comply with the following precautionary measures during the trip:

-  We keep wearing our mask1  both in indoor areas as well as on the deck areas of the ship. We make sure that the mouth and nose are covered, we do not touch the mask while wearing it, we dispose off  the mask immediately into a trash bin after use and we wash our hands.

- We cover our coughing or sneezing with the inside of the elbow or with a paper towel which we dispose off immediately into a trash bin.

- We wash our hands regularly and thoroughly with soap and water or an alcoholic solution and avoid contact of the hands with the face (eyes, nose, mouth).

  The use of gloves does not replace hand washing.

- We keep safety distances from other passengers around us (> 1.5 meters).

- We avoid crowded spaces.

- We avoid contact with people who have symptoms of a respiratory infection.

Please see the respective flyer of the National Public Health Organization

  • It is recommended that passengers arrive at the port of departure on time to facilitate the check-in process before boarding.
  • In case passengers experience respiratory symptoms during the trip, they must report it immediately to the ship's crew.
  • If passengers develop respiratory symptoms after the trip, they should seek medical help immediately and inform their doctor about the history of the trip.
  1. DENIAL OF BOARDING

 Based on the above, if the crew members who carry out the control measures during the boarding assess that:

  1. The passenger has symptoms which indicate a COVID-19 infection or 
  2. The passengers’ answers on the "Pre-boarding" form before boarding indicate that there has been contact with a person with COVID-19 infection or 

  iii.  The passenger refuses to use a mask1 on the ship

the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.

In cases (i) and (ii) the trip will be denied for 14 days or if the passenger has been ill he/she will have to provide a medical certificate stating that the criteria for the termination of precautionary measures for a patient with COVID-19 are met as defined by the National Public Health Organization.

1 The use of a surgical mask is also acceptable, but it is recommended to use a tissue mask instead, to ensure that the surgical masks are spared for medical staff. The mask with high breathing protection valve is not accepted for use by the general public.

PASSENGER’S TICKET CONDITIONS

  1. This ticket is issued in the passenger’s name, is personal and non-transferable. It is valid only for the date and the trip for which it was issued.
  2. Passengers must be at the embarkation area at least thirty (30) minutes before departure. In case passenger misses the sailing, the fare is not refunded.
  3. Passengers are entitled to carry free of charge luggage up to 50 kilos.
  4. The shipping company is not responsible for any damage or loss of luggage retained under passenger’s personal care during the trip.
  5. Jewelry, money and valuables may be delivered to the vessel’s accounting office for safekeeping. The shipping company cannot be held responsible for the loss of any valuables which have been stored in personal luggage and have not been delivered to the vessel’s accounting office for safekeeping.
  6. The shipping company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to bad weather conditions or Port Authority orders or due to force majeure.
  7. Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.
  8. Passengers must abide to Port Authorities, Sanitary and Custom’s regulations.
  9. Passengers should comply with the orders of the Master and the crew regarding the maintenance of order and safety of the vessel.
  10. Complaints during the trip should be addressed to the vessel’s Master or Staff Captain. Upon arrival complaints may be addressed either to the Travel Agency which issued the ticket, or to the shipping company, or to the Port Authorities. In case complaint is not satisfactory resolved, 15 days following the day of travel, passengers may address the Authorities of the port of embarkation or disembarkation or the competent authorities as per Ministerial Decision no 3332.12/01/09/23-02-2009 (GG 427 Β΄).
  11. Any dispute shall be brought before the competent Greek Courts.

VEHICLE TRANSPORT RECEIPT CONDITIONS:

  1. Drivers are obliged to embark and disembark their vehicle.
  2. Vehicles should be at the embarkation area, one (1) hour before departure.
  3. Vehicles’ passengers must exit the vehicle before embarkation.
  4. Drivers and passengers should carry with them objects that they need during the journey. After sailing, access to the vessel’s garage is forbidden.
  5. The transportation of explosives, incendiary and dangerous materials in general is forbidden.
  6. Priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.

TICKET COLLECTION

Tickets booked through our website, can be collected as follows:

  1. WEB CHECK-IN (e-Ticket): You can receive your ticket(s) in electronic format, 48 hours before your departure, at your e-mail, mobile or tablet.
    Click ”WEB CHECK-IN" button to receive your e-Tickets and be able to board the ship, by displaying them during embarkation, along with your ID card or Passport.
     
  2. TICKET COLLECTION FROM THE AUTHORISED PORT AGENCIES OF THE COMPANY: You can collect your tickets from Company's authorised Port Agencies at the port of departure, at least 2 hours before the departure.
    In order to collect your ticket(s), you should present your Booking Reference and Access Code, along with your ID card or Passport.

- If you are a beneficiary of discount, you must also present all the necessary documents when issuing the tickets and when boarding the ship.

- If you are a Eurail/Interrail Pass holder, you must also present your valid railway pass (e.g. Eurail/Interrail Greek Islands Pass).

Remark: The e-mail confirmation of your reservation, is not a ticket.

PRE BOARDING INFORMATION FORM

As part of the COVID-19 guidelines announced by the Greek Authorities for the prevention of the new coronavirus transmission and spread, all passengers must complete the “Pre boarding information” form and submit it to the vessel's Chief Purser along with their ticket, when boarding, prior to the vessel's departure.

"Pre boarding information" form (pdf) for Cyclades, Dodecanese, North East Aegean islands, Sporades & Saronic islands Routes

"Pre boarding information" form (pdf) for Heraklion & Chania Routes

Information regarding “Pre-boarding health declaration questionnaire”

CANCELLATION FEES

  1. CANCELLATION FEES: CYCLADES - DODECANESE - NORTH AEGEAN - SPORADES routes

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21(1)

  • Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)

For the period 23/04/21-01/05/21 & from 17/06/21-19/06/21 for all departures from Piraeus, Lavrio, Volos and Kavala and for the period 02/05/21-09/05/21 & 21/06/21-22/06/21 for all departures to Piraeus, Lavrio, Volos and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure.

Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
  1. CANCELLATION FEES: SARONIC ISLANDS routes

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21(1)

  • Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 2 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
    In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)

For the period 23/04/21-01/05/21 & from 17/06/21-19/06/21 for all departures from Piraeus and for the period 02/05/21-09/05/21 & 21/06/21-22/06/21 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure.

Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
  1. CANCELLATION FEES: OPEN DATE TICKETS
  • Open date tickets are cancelled without charge when they have been originally issued as open date.
  • If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
  • Tickets which have been converted to open date, are cancelled according to the canellation terms and conditions of the originally issued tickets.

Cancellation Policy from 15/04/20-06/07/20 (FEK 84/Α/13-4-2020) - COVID-19

According to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations) come into force as of 15/04/2020 until 06/07/2020 and therefore the Company’s cancellation policy is modified as follows:

Passengers with tickets issued until 06/07/2020, for travel until 31/10/2020, who cannot travel due to travel restrictions, or who do not wish to travel due to uncertainty because of the pandemic or due to cancellation of their scheduled sailings, must convert their tickets to open date tickets at least 24 hours before departure. Open date tickets can be used on a next trip to any destination served by Blue Star Ferries and Hellenic Seaways, within the period of eighteen (18) months from the date of departure of the original tickets.

In case the passenger wishes to travel on a date or in an accommodation category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid.

In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open date tickets they have in their possession.

LOSS OF TICKET(S)

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to Blue Star Ferries central offices:1-7, Lysikratous & Evripidou Street, 17674 Kallithea, Athens, Greece or can be sent to Customer Services Dept. by fax: +30-210-8919019 or e-mail: [email protected].

If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge.

The number of the ticket lost, as well as other details, can be traced through the travel agency that the reservation was made and the ticket was issued.

RIGHTS OF PASSENGERS IN THE EVENT OF ACCIDENTS (they apply to CYCLADES, DODECANESE, North AEGEAN & PIRAEUS-CRETE routes)

Summary of provisions concerning the rights of passengers travelling by sea in the event of accidents1

RIGHTS OF PASSENGERS

Right to compensation for death or personal injury

Shipping incident2: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250.000 SDR3 in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation can go up to 400.000 SDR, unless the carrier proves that the incident occurred without his fault or neglect. 

Non-shipping incident: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400.000 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to cabin luggage

Shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, unless the carrier proves that the incident occurred without his fault or neglect.

Non-shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to luggage other than cabin luggage

The passenger has a right to compensation from the carrier of up to 12.700 SDR (vehicles, including luggage carried in or on the vehicle) or 3.375 SDR (other luggage), unless the carrier proves that the incident occurred without his fault or neglect.

Right to compensation for loss of or damage to valuables

The passenger has a right to compensation from the carrier of up to 3.375 SDR for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments and works of art, only when these have been deposited with the carrier for the agreed purpose of safe-keeping.

Right of a passenger with reduced mobility to compensation for loss of or damage to mobility equipment or other specific equipment

Shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect.

Non-shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to an advance payment in the event of a shipping incident

In case of death or personal injury, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 EUR in the event of death.

ELEMENTS OF PROCEDURE & OTHER MATTERS

Written notice 

In case of damage to cabin or other luggage, the passenger must give timely4 written notice to the carrier. Failure to do so, will result in the passenger losing his/her right to compensation.

Time limits for exercise of the passenger's rights 

In general, any action for damages before a competent court must be introduced within a period of 2 years. The starting point of this limitation period may differ, depending on the nature of the loss.

Exemptions concerning liability

Liability of the carrier can be reduced, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.

The limits on the different amounts for compensation will not apply if it is proved that the damage resulted from an act of the carrier, or a servant or agent of the carrier or of the performing carrier, done with the intent to cause such damage or with knowledge that such damage would probably result.

-------------------------------------

1 Summary drafted in accordance with article 7 of Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 (OJ L 131, 28.5.2009, p. 24) on the liability of carriers of passengers by sea in the event of accidents.

2 "Shipping incident" for the purposes of this Regulation include: shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship or defect in the ship. All other incidents in the course of the carriage for the purposes of this summary are "non-shipping" incidents.

3 Loss or damage suffered as a result of an accident are calculated on the basis of "units of account", which are "Special Drawing Rights" (SDR) for Member States parties to the International Monetary Fund (all EU Member States). Information and conversion rates for SDR can be found on: http://www.imf.org/external/np/exr/facts/sdr.htm. On 26 November 2012 1 SDR = 1.18 EUR.

4 In cases of apparent damage, written notice must be given before or at disembarkation for cabin luggage, and before or at re-delivery for other luggage. In cases of non-apparent damage to or loss of luggage, written notice must be given within 15 days from disembarkation or re-delivery (or scheduled re-delivery in the event of loss).

CANCELLATION FEES: CYCLADES - DODECANESE - NORTH AEGEAN - SPORADES routes

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21(1)

  • Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)

For the period 23/04/21-01/05/21 & from 17/06/21-19/06/21 for all departures from Piraeus, Lavrio, Volos and Kavala and for the period 02/05/21-09/05/21 & 21/06/21-22/06/21 for all departures to Piraeus, Lavrio, Volos and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure.

Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

     
  1. CANCELLATION FEES: SARONIC ISLANDS routes

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21(1)

  • Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to 2 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or to travel another date.
    In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)

For the period 23/04/21-01/05/21 & from 17/06/21-19/06/21 for all departures from Piraeus and for the period 02/05/21-09/05/21 & 21/06/21-22/06/21 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure.

Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
  1. CANCELLATION FEES: OPEN DATE TICKETS
  • Open date tickets are cancelled without charge when they have been originally issued as open date.
  • If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
  • Tickets which have been converted to open date, are cancelled according to the canellation terms and conditions of the originally issued tickets.