Terms of use

The Company

This page is run by Seasy P.C, a Greek company with tax number 800769311, headquartered in Athens. The selling of ferry tickets and other travel related services are provided in collaboration with Champion Travel of Athens tourist agency, headquartered in Athens, Patision 25 (October 28),and operating license from EOT 0206E61000284101. Whenever Ferryhopper is mentioned in the current Terms and Conditions, SEASY PC is implied while in the relevant cases SEASY PC and Champion Travel of Athens are both implied.

General terms and conditions

The use of this website and all the offered services are governed by the General Terms and Conditions applicable to all booking orders: electronic, phone orders or orders by physical presence in the offices of the tourist agency. By booking or buying a ferry ticket or any other service offered by Ferryhopper, the user accepts these Terms and Conditions. Ferryhopper operates as an intermediary service (ferry tickets, hotel reservations, car, organized packages etc), which are offered by the indicated website providers of any tourist service. The user should also consult the Terms and Conditions of the respective providers.

Reservation

By filling in the relevant fields of the reservation form on this website, reservations made through the portal, but also for any other use (phone by the user via the call center and reservation made by the user at the company) the user gives an explicit command to Ferryhopper to mediate providing a travel service supported by the supplier, or any other service. The reservation order shall bind the user in each case. In case of short-term changes in a provided service due to the provider's liability, eg in case of delay or cancellation of the itinerary, Ferryhopper will make all reasonable attempts to contact the user via phone or email and provide any possible information given that Ferryhopper will receive timely information from the supply side. For transfers, delays and cancellations of itineraries or other travel services and products of the supplier, Ferryhopper bears no responsibility. The user is responsible for being compliant with the conditions set by each supplier, eg conditions imposed by a ferry company on the required time of boarding before the ferry departure. The user is informed of these conditions by the provider. In the case where the user violates the Terms of Use of the website, Ferryhopper has the right to reject any orders regarding the reservation.

Combined and indirect trips and itineraries

Ferryhopper is the first online platform that provides the service of booking different trips in a combined indirect route with stopover, thus offering more options to users. However, the combination of different trips in no way implies a combined booking of these individual tickets provided either by the same or different ferry operator companies, and each ticket is sold separately. The responsibility for the successful completion of the combined travel and the right choice of response time is fully borne by the user who chooses to buy a combination of trips, ie an indirect route with stopover. Ferryhopper bears no responsibility in any way in case the customer fails to complete the combined trip for any reason, including a delay in any trip, modification of the time day or route of a trip or choice of inadequate waiting time between the trips or any other cause that will not allow the customer to complete the combined trip. In any case, Ferryhopper informs the customer through notification messages during the booking procedure and before payment of the inherently seperate nature of the different tickets they are purchasing. Ferryhopper also at this time explains to the user that the responsibility is borne entirely by the traveller to ensure they are able to make the connections on their route.

Ferryhopper will make all reasonable attempts to warn users against booking trips with short waiting times, especially on connections that are inherently likely to be delayed.

Prices

Ferryhopper bears no responsibility for changes in prices and booking fees in case of cancellation of the trip by the provider of travel services. If any additional service fee is to be applied upon the price of the provided service, it is clearly described and explained to the user prior to any payment procedure and is included in the total price of the selected service.

Payment

For booking ferry tickets online, payment is possible via credit card, paypal or any other provided e-payment type. Ferryhopper is not required to transfer the tickets or other travel documents to the user before the successful completion of the payment procedure. In the rare case where the payment is successfully completed, but that the booking, for any reason is no longer technically possible, such as for example in the case of a server time out or any other technical error, Ferryhopper will refund the customer within 24 hours the exact amount which was paid, without levying any fees of any kind. The customer’s bank may then withhold the value of the amount from the customer, based on their own timeliness procedures. Ferryhopper has no control or responsibility concerning banks’ own internal processes in this manner.

Confirmation of booking

When purchasing any service through Ferryhopper, users will receive reservation confirmation via email. Users are expected to verify the correctness of the details and data contained within this reservation confirmation email and notify ferryhopper immediately, and at the latest within 24 hours, of any discrepancies or errors that may be included. Delayed reporting of errors and/or discrepancies in no way entitles the user to withdraw from the contract.

Ticket Collection

Ferry tickets, domestic or foreign, can be sent to the customer by courier with an additional cost clearly described and outlined before the payment procedure. The customer can alternatively pick up their tickets either from the offices of Champion Travel of Athens or from the official ferry company’s tourist agency offices in every departure port. In case the customer books a hotel or a car, the customer receives the voucher and reservation code respectively via e-mail. For organized trips the customer will receive all relevant information documents via e-mail.

Travel Documents

Ferryhopper bears no responsibility regarding travel documents (passports, visa, etc.) the client should possess for making a trip. The validity and originality of any necessary documents is sole responsibility of the passenger.

Cancellations - changes

The modification or cancellation of a ferry itinerary, a trip or another product or service and the conditions governing such a change or cancellation are subject to the conditions set by each provider in these cases, where Ferryhopper has no influence. The cost that may occur when changing or canceling a travel service, which is determined by the terms of each provider is exclusively covered by the user. If the supplier provides user the right to cancel or change the selected product or service, the user is obliged to inform Ferryhopper that they wish to cancel or change the purchased ticket or service, otherwise. Prior to any booking, users must read and agree with fare and cancellation regulations of the specific ferry operator company or the provider of the service provided. In case the user has reserved a service for which a change or cancellation occurs, Ferryhopper will change or cancel the reservation without charge when possible. If the ticket is issued and a change or cancellation of the itinerary occurs, Ferryhopper changes or cancels the ticket based on the charges that apply to all travel agencies and depend on the time of cancellation.

Disclaimer

Ferryhopper and Champion travel of Athens have no responsibility for: the unavailability of services or products, mistakes, omissions, breaches or denials of the provider, wounding, death, property damage or other damage that may result from the respective services supplier, delays, cancellations, overbooking, strike, force majeure which are not in direct control. Privacy in third party links online. .The information provided and published by the supplier for the services offered.

User responsibility

For the use of this website, the user guarantees that they are over 18 years and takes responsibility for any use of this website by minors on behalf achievements. The user has and must use the website in accordance with the law and following the written rules. It is strictly prohibited to make any use of the site for purposes misleading, or speculative purposes that could cause a malfunction in the provision of services achievements. Any illegal move to the use of the site will result in the exclusion of the user from accessing the provided by this service.

Copyright

The content of this website belongs exclusively to Ferryhopper and SEASY PC. It is prohibited to perform any copying, distribution, processing, resale, creation of derivative works, or misleading the public about the real provider of this website.

Modification - Renewal of General Terms

Ferryhopper, i.e. SEASY PC has the right to amend or renew the above Terms and Conditions on the use of this Site, at any time with effect for the future without creating an obligation to inform the user.

Legal Notice

This website, as well as the content that belongs to «SEASY PC», established and operated under Greek law and is based on street Enou 17 Nea Penteli, municipality of Penteli, Athens, Greece. The content of this website is protected by the applicable copyright provisions, and no modification or further reproduction is allowed. «SEASY PC » has no responsibility for the content of any third-party websites included as links or references on this website and has no responsibility for any loss or damage arising from such content. Any reference to other websites is only for the convenience of users of this website. All communication with the «SEASY PC » through this website or otherwise are confidential. Αny collection, maintenance, processing and transmission of personal data to notify users in «SEASY PC », through this website is collected and treated in use and processing in accordance with the applicable provisions on the protection of personal data and in particular, according to the provisions of Law. 2472/1997 and Law. 3471/2006, as in force. The sender of any information on this website is responsible for their content, truthfulness and accuracy. This website is aimed at people over 18 years. Access to this website and use the services provided by this service implies the explicit and unconditional acceptance of each user of the terms of this legal notice. «SEASY PC » reserves the right to modify the content of this legal notice unilaterally and without prior notice to users. Any modified version of this legal notice replaces the previous one. Users are required before receiving any service through this website refer to the contents of this legal notice. If you have any questions regarding this legal notice, the protection of personal data that you enter on this website or other aspects of our privacy practices, please contact us.