FRS Iberia: Ferries, Tickets & Info

General info

FRS Iberia is a Spanish ferry company established in 2000. The primary goal of the company is to serve and transport travelers and their vehicles across various Mediterranean destinations, safely, quickly and comfortably.

FRS Iberia ferry routes

FRS Iberia operates on ferry routes between the Iberian Peninsula and Morocco. It connects Andalusian ports, such as Algeciras and Huelva, to Ceuta and Tangier. There are also active routes to the Canary Islands. At the same time, the company organizes trips and one-day excursion packages to Tangier, Morocco.

In the Balearics, FRS ferries travel daily between the port of Alcúdia in Mallorca and that of Ciutadella in Menorca.

Browse all available ferry routes, find the crossing that best suits your needs and book ferry tickets on Ferryhopper with ease.

FRS Iberia fleet

The fleet of the company FRS Iberia consists of 9 ferries, including conventional vessels with cabins and speedboats with aircraft seats. Some indicative FRS ferries are the following: HSC Tarifa Jet, HSC Ceuta Jet, HSC Algeciras Jet and MS Tanger Express.

FRS Iberia discounts & offers

FRS Iberia has special discounts for various passenger categories, including children, infants, students, large families and permanent residents.

The company also promotes offers for certain routes. A key example is the Alcúdia - Ciutadella route, where babies and pets can travel for free.

On Ferryhopper, you can find all FRS ferry itineraries, compare offers and discounts, and book cheap ferry tickets

FRS Iberia special amenities & facilities

The ferries of FRS have additional services for people with disabilities, such as ramps, wheelchairs and accessible restrooms. FRS also provides further assistance for embarkation and disembarkation.

Pets are allowed on the ferries, provided they meet the necessary conditions and have the required documents. There are also carriers on the ships for your pet.

Here, you can find all ferry services, including FRS ferry connections. Compare prices from FRS Iberia and other ferry companies, and book the cheapest ferry tickets online.

Vessel 6 vessels
Destinations 5 destinations
Traveler 1k ferryhoppers

Popular ferry routes

Algeciras - Tanger Med Get tickets
Tarifa - Tangier Ville Get tickets
Tanger Med - Algeciras Get tickets
Tangier Ville - Tarifa Get tickets
Ceuta - Algeciras Get tickets
Algeciras - Ceuta Get tickets


Adult (full fare)
Full fare with no discount
Child (4-13)
Discount for children aged 4-13 years
Child (1-3)
Discount for children aged 1-3 years
Discount for infants

Ferries - Frs Iberia

Terms & cancellation policy

FRS GENERAL TERMS OF AGREEMENT FOR PASSENGER TRANSPORT The  present  General  Terms  of  Agreement  for Passenger  Transport  are  published  and  made available  for  public  consultation  prior  to  ticket booking  and  purchase,  both  on  paper,  at  all official  Points  of  Sale  of  FÖRDE  REEDEREI SEETOURISTIK   Iberia   S.L.U.   [Limited   Sole Proprietorship], FÖRDE REEDEREI SEETOURISTIK España S.L.U., FÖRDE REEDEREI   SEETOURISTIK   Canarias   [Canary Islands] S.L.U. (hereinafter referred to as FRS), and  digital  formats,  on  the  Company  website (
1.-DEFINITIONS “Carrier” shall  be  Company  FÖRDE  REEDEREI SEETOURISTIK Iberia S.L.U., FÖRDE REEDEREI SEETOURISTIK España S.L.U., FÖRDE REEDEREI   SEETOURISTIK   Canarias   S.L.U., whose  nature  of  business  is  the  transport  of passengers  and  their  luggage  by  sea  inits vessels, be they owned, rented or chartered, in any mode of use and/or management.“Passenger  transport system” shall be  any sea or   inland   waterway   carriage   of   passengers conducted in accordance with a public timetable.“Ship” shall be any vessel usedfor sea or inland waterway transport.“Passenger  transport  agreement”shall  be  the carriage  agreement between  the  Carrier and a passenger  for  the  provision  of  one  or  more passenger transport services.“Ticket”shall  be  a  document  validly  issued  by the Carrier in virtue of the executed Passenger transport agreement.“Carry-on   or   cabin   luggage”  shall  be  any handbag,   suitcase   or   bag   boarded   by   the passenger, which contains their personal effects and/or  any  items  for  use  and  comfort  of  the passenger throughoutthe journey.“Checked luggage” shall be any vehicles and/or baggage and/or parcels and/or suitcases which contain passengers’ personal effects exclusively.2.-LAWS   APPLICABLE   AND   LIABILITY REGIMEThe   present    agreement   for   transport   of passengers  and  their  luggage  by  sea  shall  be subjected  to  the  Spanish  Law,  any  applicable European  Regulations  and  any  International Agreements    of    which    Spain    is    a    part. Specifically,  the  present  Passenger  transport agreement   shall   be   governed   by   European Regulation 1177/2010, 1974 Athens Convention and  its  2002  London  Protocol,  as  ratified  by Spain, and Spanish Law 14/2014 of July 24, on Marine Navigation, as well as any amendments made therein from time to time and/or any new regulations  which  may  become  applicable  as regard passenger transport agreements. The  above  legal  framework  is  hereby  deemed incorporated    into    the    present    Passenger transport agreement  and shall  be applicable to every  passenger  who  has  the  corresponding ticket, regardless of their nationality. The Carrier’s liabilities for death of or injuries to any  passenger  and/or  damages  to  or  loss  of their luggage and/or vehicle, the characteristics of  which  shall  be  reflected  in  the  ticket  for identification,   be   limited   to   the   maximum established   under   the   above   1974   Athens Convention and its 2002 Protocol.Any  indemnifications  and  limitations  of  liability of  the  Carrier  shall  extend  to  any  shipowners, managers,  agents,  ship  operators  (other  than the Carrier),  effective  carriers,  stevedores  and terminal  operators,  as  well  as  any  servant, employee  or  contractor  (including  their  own contractors) or any other party employed by or on  behalf  of  the  Carrier,  or  whose  services  or equipment  have  been  used  to  execute  the present  agreement  directly  with  the  Carrier  or not.3.-PASSENGER TRANSPORT AGREEMENT In   virtue   of   this   agreement   for   passenger transport by sea, which shall be made effective with  the  issue  of  the  corresponding  passenger ticket and boarding pass, FRS undertakes, for a determined price, to carry the passenger by sea and, where applicable, their luggage,  from the boarding  port  to  the  arrival  one,  under  the present  terms  of  passenger  transport  by  sea which    have    been    expressly    incorporated hereinto.3.1.-The passenger ticket and the boarding passThe passenger ticket (the “Ticket”) is personal and  non-transferable  and  may  be  issued  in electronic format. The agreement for passenger transport  by  sea  is  made  effective  with  the payment  of  the  ticket  duly  issued  by  FRS, understanding  that  the  passenger,  by  simply using  such  a  ticket  for  transport,  expressly accepts  all  the  terms  and  conditions  thereof, including  the  present  conditions  for  passenger transport. Only  those  individuals  who  have  a  ticket  and boarding  pass  for  the  date,  time  and  route indicated thereunder shall board the ships. Any passenger  holding  a  ticket  issued  under  the name of another person shall be considered as a  ticketless  passenger  and,  therefore,  shall  be obliged  to  promptly  pay  the  price  of  such  a ticket,   notwithstanding   any   further   reports made   by   FRS   to   the   authorities   and   the consequent liabilities. Any sale tickets issued shall  subject  to specific terms which must be duly published and should be consulted from time to time. All passengers shall  make  sure  that  they  are  aware  of  any particular terms regarding the chosen fare. Sale tickets sold may not be changed or returned.Passengers  shall  have  any  lawfully  required documents  for entry in the destination country as  may  be  required  by  FRS  staff  for  mere verification, indemnifying FRS against liabilities in case that the authorities of the said country consider that the documents  submitted by any passenger  are  insufficient  and/or  not  valid  for entry. In any case, passengers shallhave a valid national ID card or any document which certifies their  identity,  and/or  travel  permit  or  visa, and/or passport, valid for at least three months after  the  expected  departure  date  from  the Schengen territory, and shall have been issued within 10 years prior to the date of entry.The ticket price does not include on-board food, drinks  or  any  kind  of  living  expenses,  nor  any other services not expressly included in the fare chosen.Any passenger holding an “OPEN” ticket, that is, with  an  open  boarding  date,  must  confirm departure  with  sufficient  notice  to  ensure  that they depart on the date and at the time desired. FRS is hereby indemnified against any lacks of availability   in   the   ship   and/or   the   route requested by the passenger.If, after  purchasing or booking  the  ticket  for a given  date  and  route,  the  passenger  whose name    appears    therein    wishes    to    make cancellations or modifications, they may obtain a refund depending on the route, any penalties applicable at the moment of the request (which may be checked in the applicable price list and in  the  terms  of  cancellation  made  public)  and the  type  of  ticket  (open  or  fixed-time).  Any modification  to  the  ticket  must  be  requested within a year from the date of issue thereof. Any refunds  requested  by  the  passenger  shall  be made  effective  in  the  same  currency  as  the corresponding tickets were purchased.FRS  is  hereby  indemnified  against  any  loss  of tickets or boarding passes. The passenger must keep  both  documents  throughout  the  journey. For  any  claims,  the  passenger  must  submit  a copy  of  the  travel  ticket  and  of  the  boarding pass,  otherwise  their  complaint  may  not  be processed.3.2-Where to book and purchase tickets Tickets  enabling  passenger  transport  in  FRS vessels   may   be   purchased   by   calling   the following    FRS    booking    phone    numbers: +34.956.68.18.30/+34.956.63.72.82/+212.539.94.26.12/+49.461.8.46.03; in travel agencies; in FRS Points of Sale; on FRS website; and  in  the  Ports  of  Departure  of Algeciras,  Ceuta,  Tarifa,  Tangier,  Tangier  Med, Motril,  Melilla,  Huelva,  Arrecife,  Las  Palmas  de Gran Canaria and Santa Cruz de Tenerife.
23.3.-Basic, reduced, sale and special faresFRS  offers  transport  services  subject  to  their general,  sale  and/or  special  fares,  which  are duly  published  in  all  selling  points,  official  FRS Points of Sale and in the company website. The terms  and  conditions  of  such  fares  shall  be displayed together withthe above. FRS reserves the right to modify the said fares without prior notice.Entitlement to  reduced fares may be exercised by  those  passengers  who,   at  the  required moment, exhibit original documents or certified copies   thereof,   which   certify   any   personal situations  entitling  them  to  enjoy  the  said reductions.     Specifically,     passengers     may submit,   where   applicable,   their   ID   cards, passports, military ID cards and/or large family cards as follows:a)Large  family: There  are  reductions applied to use of regular sea transport lines  for  large  families  in  virtue  of Spanish Royal Decrees 1621/2005 of Dec  30,  which  approves  Regulations of Spanish Law 40/2003 of Nov 18, on large  family  protection.  In  order  to enjoy such a reduction, the interested parties must exhibit their large family cards  or  any  documents  which  duly certify     such     status     and     the corresponding category within.b)Residents: From  Nov  1,  2014,  in accordance    with    Spanish    Royal Decree-Law 1/2014, any sea carriers issuing tickets subsidised for residents ofnon-peninsular territories (Ceuta,  Melilla,  Balearic  and  Canary Islands)  have been incorporated into the  electronic  system  of  residence certification   (SARA)   in   all   sales channels. The     valid     ID     documents     for verification   under   SARA   electronic system shall be as follows:-For citizens of Spain, Switzerland,  EU  Member  States or  signatory  Countries  of  the Agreement   on   the   European Economic  Area:  A  valid  ID  card or passport.-For  relatives  of  citizens  of  EU Member   States   or   signatory Countries  of  the  Agreement  on the  European  Economic  Area:A Spanish  residency  card  for  EU citizens’ relatives.-For  third-country  citizens  who are    long-term    residents:A foreigners’  ID  card  certifying long-term resident status.There are several cases in which it is not possible   to   prove   residency through  SARA  and  it  is  necessary  to exhibit the original documents. Thus, FRS  strongly  recommends  carrying any residency certificates in all cases and, especially: -When   travelling   with   children below 14 years old who have no IDcard,   in   which   case   the children’s  residency  certificates must be exhibited.-When  residency has  never been checked  electronically,  or  there has  been  a  recent  change  of address.-When   the   system   has   ever notified  of  a  problem  regarding the passenger’s residence.c)Military forces: FRS offers discounts for  military  staff  or  members  of  the Forces  of  Security  of  the  State  who are  covered by  an  agreement signed with FRS and travel at the expense of the State or their own in regular lines within  Spain.  Any  specialfares  are subjected to the agreements in force executed between the State and FRS for such purposes.3.4.-LuggageEvery  passenger’s  luggage  can  be  carried, provided that they do not contain goods subject to  or  susceptible  of  being  marketed.  Luggage carried within or on any vehicle boarded and, in general, any luggage that passengers keep with themselves,   under   their   custody   or   control throughout  the  journey,  shall  be  subjected  to the   above.   In   short,   no   lugagge   may   be permitted on board unless it is not intended for marketing  or  sale.  Checked  luggage,  including vehicles, is subjected to the published fares.No liabilities may be accepted for items owned by   the   passengers   which   have   not   been previously placed under the Captain’s custody with  an express  statement  of  their  nature  and value.No  dangerous  goods  may  be  boarded  without prior  declaration  of  their  nature  to  FRS  and without the  consent of the latter for transport. Said   goods   must   be   properly   marked   and labelled  in  compliance  with  the  regulations  in force  for  each  type  of  any  such  goods.  Even where  the  said  dangerous  goods  have  been properly  declared  and  boarded,  these  may  be unloaded,    destructed    or    transformed    in harmless  goods  whenever  implying  an  actual risk   for   any   individual   or   object,   with   no entitlement to compensation, in virtue of article 232  of  the  Law  of  Marine  Navigation  (Law 14/2014 of Jul 24).3.5.-Vehicle carriageAny  vehicles  boarded  by  passengers  shall  be considered   Checked   luggage   and   shall   be subjected  under  the  corresponding  passenger ticket  to  the  same  regime  of  liabilities  and custody as that of the passenger.Each passenger may only board with one single vehicle, provided that the said vehicle does not contain goods or items subject to or susceptible of being marketed. Any vehicle suspected by the crew  of  containing  any  such  goods  shall  be denied  boarding  and  must  be  carried  as  load, under the protection of the corresponding bill of lading. In such a case, if a passenger refuses to board with their vehicle as load, once they have paid for its carriage, they shall not be entitled to any refund.Sightseeing coaches, lorries, cargo lorries, with or without driver, as well as any kind of trailer, semitrailer  and,  in  general,  any  vehicles  other than  private  cars  and those  which  are  not  in proper condition to circulate, shall be carried as load.FRS may apply additional fees to the vehicle fare by   way   of   vehicle   height,   which   must   be consulted and directly paid at the boarding port. In  this  respect,  the  total  height  ofthe  vehicle shall be that reflected in the vehicle papers plus the height of any luggage loaded or tied up on it by the passenger.If the vehicle to be boarded with must be applied a  booking  code  or  fare  other  than  indicated  in the ticket, the passenger’sentitlement to board said  vehicle  shall  cease  with  no  possibility  to obtain a refund for the ticket purchased. To be able  to  board  with  the  vehicle,  the  passenger must  pay  the  difference  and  any  management fees which become applicable.Vehicle  loading  andunloading  is  performed  by passengers    themselves    under    their    sole responsibility,  always  in  compliance  with  the ship crew’s instructions and parking in the place indicated.  For  safety  reasons,  the  passenger shall leave the vehicle in first gear, hand-braked and locked.Throughout the journey, it is prohibited to enter the  car  deck,  except  when  duly  announced rounds are organised and in the  company of a crew member.Any  passenger  who  wishes  to  board  with  their vehicle  must  have  all  necessary  documents available  for  unloading  and  customs  control  at the destination port. FRS is hereby indemnified against   responsibilities   in   case   the   vehicle papers    exhibited    by    the    passenger    are incomplete   or   incorrect,   according   to   the authorities of the destination country. All costs derived  from  vehicle  loading,  unloading  and customs  distpatch  are  to  be  borne  by  the passenger.  Any  costs  incurred  for  damages caused  by  the  vehicle  to  the  ship  or  any  third parties shall be borne directly by the passenger.3.6.-Introduction  of  products  of  animal origin and plant products into the European Union
3The  Spanish  and  EU  regulations  in  force,  with the  aim  of  establishing  specific  measures  to protect  public,  animal  and  plant  health  from personal    consignments    of    non-commercial products  which  form  part  of  the  luggage  of travellers  of  third-country  origin,  prohibit  the introduction of:1.-Meat and meat products, milk and milk products.2.-Other products and by-products of animal   origin,   except   those   listed under  Commission  Regulation  (EC) No. 206/2009 of  Mar 5,  2009 on  the introduction  into  the  Community  of personal consignments of products of animal origin and amending Regulation (EC) No. 136/2004.  3.-Vegetables  and  plant  products  of species sensitive to any of the harmful organisms listed under Spanish Royal Decrees  58/2005  of  Jan  21,  which adopts  protection  measures  against the  introduction  and  spread  into  the Spanish  territory  and  the  European Community  of  organisms  which  may be  harmful  for  vegetables  or  plant products, as well as for the export and transportation    thereof    into    third countries. Passengers shall submit  those  products to any customs,  plant  health  and/or  police  controls applicable.The  above  shall  be  subjected  to  Spanish  Law 8/2003  of  Apr  24  on  animal  health  and  its framework   of   offences   and   penalties,   Law 43/2002  of  Nov  20  on  plant  health  and  Law 33/2011    of    Oct    4    on    public    health, notwithstanding    any    further    liabilities    of general,  criminal  character  or  otherwise  which passengers may incur when carrying any of the above forbidden products.3.7.-Terms and conditions for boardingPassengers shall show  up at  the port  boarding offices  90  minutes  before  the  departure  time indicated  in  the  ticket  to  collect  their  boarding passes and exhibit any documents required for the  journey.  Failure  to  exhibit  any  documents required   for   the   journey   and/or   by   the destination   country   may   result   in   denied boarding with no right to a refund of the ticket price. In the same way, passengers shall show up  in  time  to  follow  as  many  instructions  and procedures   prior   to   boarding   as   may   be indicated by FRS staff. Any passenger who, for any reason unconnected to FRS, does not board the ship, shall not be refunded the price of their ticket. FRS shall determine the “due time for boarding admission” after which boarding shall be denied to  any  passenger  who  has  not  collected  their boarding    pass.    For    boarding    admission, passengers must have their boarding passes at hand  and,  whenever  applicable,  their  checked luggage and vehicle ready for loading. FRS shall duly  notify all passengers of the  said due time for  boarding  admission  in  each  journey  by publishing that information at the ticket offices and/or boarding areas.FRS is hereby indemnified against liabilities for denied boarding of passengers showing up after the due time for boarding admission.3.8.-RouteFRS may freely execute its carriage services by following  the  route  and  itinerary  as  it  deems convenient,  unless  otherwise  agreed,  and  may change course to save or try to save human lives or goods in the sea, or make as many stops and course  changes  as  deemed  necesasary  by  the Captain for the best common interests. FRS  may  freely  execute  passenger  carriage either  in  the  ship  indicated  in  the  ticket  or  in another  ship  or  other  ships  of  its  own,  or  any ships  under  their  control  or  chartering;  or  use any other means of transport whatsoever, either directly     or     indirectly     bound     for     the corresponding arrival port. FRS may freely transfer passengers and/or their luggage to other ships, whenever necessary to complete  the  journey  subject  matter  of  the transport agreement. 4.-PASSENGERS   WITH   SPECIAL REQUIREMENTSFRS   shall   arrange   assistance   for   boarding, deboarding    and    during    the    journey,    by informing  travellers  and  meeting  any  special access  and  transport requirements at ports, in compliance    with    Spanish    Royal    Decrees 1544/2007 of Nov 23, which regulate the basic terms  for  accessibility  and  non-discrimination for  access  and  use  of  means  of  transport  by people with disabilities, and Regulation (EU) No. 1177/2010.Passengers shall be fully informed of any rights and services  which  they  are  entitled  to  in formats  accessible  to everybody. Any  essential information  provided  to  passengers  shall  be delivered  in  formats  accessible  to  people  with disabilities and/or reduced mobility.Given  the  specificities  of  maritime  passenger carriage,    especially    the    safety    measures implemented   on   board   ships,   requests   for assistance must be made in due time and form. Otherwise,    FRS    may    not    guarantee    the arrangement  of  the  assistance,  even  when making the best efforts to provide the necessary assistance depending on the circumstances.4.1.-Request for Accessibility AssistanceAccessibility  assistance  may  be  requested  at ports,    travel    agencies    or    via    email    to [email protected] ticket booking or purchase.With the aim of arranging proper assistance and personalised   information   on   the   types   of accessibility  assistance  services  available  on each  vessel,   as  well  as  adapting  the  said services  to  the  applicant’s  requirements,  any passengers   with   disabilities   and/or   reduced mobility  are  encouraged  to  promptly  notify  of their needs, at least 48 hours prior to boarding. Each passenger shall receive a confirmation by FRS  acknowledging  successful  receipt  of  the notice on the assistance needs. When  no  request  for  assistance  is  made,  FRS shall make  their best efforts to provide proper assistance   for   passengers   with   disabilities and/or reduced mobility to board, deboard and travel in the ship for which the ticket has been purchased,  or  in any  other  ship  which  best meets the passenger’s special needs.In order  to successfully process the assistance request,  FRS  must  have  been  informed  of  the passenger’s needs. On ticket sale or booking, any   passenger   with   special   accessibility   or assistance requirements must choose one of the following options:•Passenger   travelling   on   their   own wheelchair   and  occupying  a  place designated therefor.•Passenger   travelling   on   a   folding wheelchair  and  occupying  a  regular seat.•Passenger  with  impaired  hearing  or vision, with or without support dog.•Passenger with reduced mobility.In case any such passenger is assigned a regular seat,   the   wheelchair   should   be   folding   to enhance carriage thereof. If any passenger does not   leave   their   wheelchair   throughout   the journey, there are areas provided with anti-slip flooring,  anchoring  and  seatbelts  to  ensure  a safe journey. In  case  a  transit  wheelchair  is  required  for transfers at the  port and/or  access  the ship, it must   be   requested   on   ticket   booking   or purchase. In case there are simultaneous passengers with special    requirements,    FRS    undertakes    to arrange the proper assistance to promptly meet the needs notified.4.2.-Accessible meeting pointsFRS  at-port  meeting  points  for  people  with disabilities  and/or reduced mobility to notify of their arrival and request assistance are located at FRS Points of Sale at the maritime station of all ports where it operates.
44.3.-Showing up at the due location and in due time for assistanceOnce   the  service   has  been  requested,  the passengers shall show up  at  the  meeting point designated  by  FRS   at  any   applicable  port, information   on   which   has   been   previously provided,   at   least   90   minutes   before   the departure  time  established, in order to grant a successful    transfer    and    seating    of    such passengers in the ship. On   arrival   in   the   destination,   any   such passenger   shall   be   accompanied   into   the designated port meeting point.4.4.-Boarding and seatingDepending  on  the  vessel  and  the  line,  any passenger  with  special  requirements  may  be boarded before or after the rest of passengers, at  FRS’s  discretion.  In  case  boarding   is performed  after  the  rest  of  passengers,  any passengers   with   disabilities   and/or   reduced mobility and their companions may wait at the carriage/pre-boarding  room  until  any  member of  FRS  staff  signals  them  to  board  the  ship. Moreover,  FRS  staff  shall  offer  assistance  to access the ship and carry their lugagge. Once  on  board,  in  case  any  passenger  with disabilities  and/or  reduced  mobility  wishes  to travel on their wheelchair, a staff member shall take them to the designated area. In case any such passenger prefers a regular seat, the staff will arrange it and proceed to the seating. Should  boarding  be  denied  in  order  to  comply with  the  safety  requirements  set  forth  by  the authorities    or    because    safe    boarding    is impossible, the affected passenger may choose between  a  refund  and  an  alternative  route, subject    to    compliance    with    all    safety requirements.  Upon  request,  the  reasons  for any  such  denied  boarding  shall  be  notified  in written  form  to  the  person  with  disabilities and/or reduced mobility.4.5.-Accessibility services in FRS ships FRS   ships   offers   the   following   accessibility features, subject to availability:•Lift with a wheelchair ramp.•Reserved parking spaces next to the access  areas  specially  adjusted  for people     with     disabilities     and/or reduced mobility.•Wheelchair    ramps    at    the    gates between   the   car   deck   and   the passengers’ area.•On-board wheelchairs.•Stair   safety   signs   for   people   in wheelchairs.•Adjusted  seats  with  seatbelts  and numbering in Braille.•Toilets with alarm buttons.•Safety rules in Braille.•Folding ramp to enhance accessibility in passengers’ area stairs.•Mobile stairclimbers for wheelchairs.Once the assistance service has been requested, the  applicant shall be informed of any services specific to the ship designated for carriage.4.6.-Travelling with assistantsIn case it is strictly necessary to meet the safety requirements   and   feasibility   conditions   of boarding, deboarding and carriage of  a person with  disabilities  and/or  reduced  mobility,  FRS may  require  any  such  passenger  to  have  a capable  assistant  to  provide  them  with  the necessary care. In such a case, the assistance’s carriage shall be free of charge.4.7.-Support dogsSupport  dogs   are  trained  in   specialist  and officially accredited schools to accompany, lead andassist people with disabilities. Accredited support dogs are subject to and must comply with  the Spanish  and  EU regulations in terms of health, training, vaccination and travel. The owner of or passenger to whom the support dog accompanies shall be solely responsible for holding  all  necessary  documents  and  checking them  before  boarding,  as  well  as  making  sure that the support dog can enter the boarding and deboarding   ports   and   that   there   are   no prohibitions regarding deboarding of such a dog at  the  portsof  call  or  arrival.  Therefore,  any such   passenger   must   hold   all   certificates required  by  the  authorities  for  both  departure from  and  return  to  Spain,  indemnifying  FRS against liabilities for a dog denied deboarding at the    arrival    port    by    the    correspondingauthorities.In  all  cases,  the  passenger  shall  be  entirely responsible for the boarded support dog, which must  be  fully  equipped  at  all  times  while  on board  and  at  the  boarding/deboarding  areas with a muzzle, short lead and collar, and remain next to its owner or holder.Support  dog  travel  is  free  of  charge  and  the passenger  shall  inform  the  company  of  their need to travel with the dog on ticket booking or purchase. 5.-PET CARRIAGEDomestic animal carriage shall be conducted in the  area  designated  for  such  a  purpose  in  the ship and always in a proper container provided by   the   passenger   and   located   out   of   the passengers’ area. When loading a vehicle, any domestic  animals  may  travel inside  the vehicle at the hold. The pet owner shall be responsible for food  and  water  provision  as  well  as  for ensuring general welfare of their pet. Any such passenger shall inform the company of their  intention  or  need  to  travel  with  domestic animals  on  ticket  booking  or  purchase  and  at least  4  hours  before  the  expected  departure. Whenever    applicable,    FRS    shall    inform passengers  of  the  feasibility  of  boarding  and carrying domestic animals. Registered  support  dogs  are  the  only  animals authorised to travel at the passengers’ area.Passengers  must  ensure  compliance  with  the requirements  applicable  to  animal  travel  and have  the  necessary  documents  at  hand.  The owner   of   or   passenger   to   whom   the   pet accompanies shall be solely liable for holding all necessary documents and checking them before boarding, as well as making sure that the animal can  enter  the  boarding  and  deboarding  ports and  that  there  are  no  prohibitions  as  regards deboarding of such a pet at the ports of call or arrival.  Therefore,  any  such  passenger  must hold  all  certificates  required  by  the  authorities for  both  departure  from  and  return  to  Spain, indemnifying FRS against liabilities for an animal denied  deboarding  at  the  arrival  port  by  the corresponding authorities.Depending on the length and specificities of the journey,  FRS  reserves  the  right  to  modify  pet carriage  conditions  in  virtue  of  any  specific requirements.Pet  carriage  may  be  subject  to  specific  fares which shall be published together with the rest of passenger fares.6.-PREGNANT WOMEN CARRIAGEEvery  pregnant  passenger  must  inform  FRS  of their pregnancy  state  prior  to  boarding  at  the official Points of Sale or ticket offices.Passengers  below  36  weeks  of  pregnancy  and 32 weeks in case of twin pregnancy (on either departure   or   return)   may   board   the   ships provided  that they  notify of their state prior to boarding  at  the  official  Points  of  Sale  or  ticket offices, submitting a valid certificate issued and signed  by  a  doctor  confirming  their  pregnancy state, that the passenger is in good condition to travel and that there is no risk for her health or that  of  the  foetus.  A  validly  issued  certificate must be dated and signed by the doctor within 7 days prior to the date of departure.Failure to submit such a certificate, submission of a certificate which does not comply with the requirements to be considered validly issued or a pregnancy state over 36 weeks (or 32 weeks 
5in case of twin pregnancy) shall involve denied boarding  to  protect  the  passenger’s  and  her foetus’s safety. 7.-TRAVELLING WITH CHILDRENMinors must be identified with a valid individualID  document  in  virtue  of  Regulation  (EC)  No. 2252/2004  and  Regulation  (EC)  No.  444/2009 of the European Parliament and of the Council, amending  the  latter,  on  standards  for  security features and biometrics in passports and travel documents   issued   by   Member   States,   as amended. Passengers below  14 must be accompanied by an  adult.  If  any  such  companion  is  not  one  of the  minor’s  parents  or  guardian,  the  Spanish National  Police  shall  issue  a  document  for  the parents or guardians to authorise the minor to travel without them. The said document shall be requested  at  any  police  stations  prior  to  the departure date. In such a case, any individuals exercising  guardianship  of  the  minors  at  the moment in which the journey  takes place shall be held responsible for them.Minors   above   14   may   board   the   ship   by submitting   to   the   Captain   an   exemption declaration  signed  by  the  minor’s  parents, together with  a copy of their ID documents, in which they state that they are fully liable for any personal injury suffered and/or caused to third parties.  In  this  case,  no  crew  members  shall assume guardianship of the minor nor shall they be responsible for them on board.Any  such  minor’s  parents,  guardians  and/or representatives shall ensure to hold all required documents ready for exhibition or submission at the   arrival   port,   indemnifying   FRS   against liabilities   incurred   in   case   the   authorities consider such documents insufficient.8.-ON-BOARD SERVICESAll  FRS  ships  offer  on-board  bars,  cafés  and catering available for passengers. Products offered in duty-free boutiques may not be acquired in amounts exceeding the maximum set forth by the tax and/or customs regulations in force. Said limits shall be published in the said shops for consultation by passengers. 9.-THE     CAPTAIN     AND     ON-BOARD DISCIPLINEThe authority and management of the ship lies over the Captain, who is also chief of the crew and  shall  have  a  public  authority  status  on board. The Captain shall enforce any lawful and statutory  regulations  applicable  to  the  ship  or any person travelling in it, especially with regard to maintaining on-board order and safety.The  Captain  may  adopt  as  many  disciplinary measures as they deem convenient to maintain the  order  in  the  ship  and  to  ensure  safety  of everybody on board. Crew  members, passengers  and,  in  general, anyone  on  board  shall  obey  the  Captain’s orders, notwithstanding their right to lodge any claims   as   they   deem   convenient   to   the competent  administrative  or  judicial  authority on arrival. 10.-DELAYS AND CANCELLATIONSIn case of cancellation or delay, FRS shall inform passengers   of   the   expected   departure   and arrival   times   as   soon   as   such   information becomes available. For  refunds  of  tickets  issued  by  FRS,  the interested party shall go to any of the offices or Points of Sale. Tickets issued by travel agencies are to be reimbursed by them. Reimbursement, in  either  case,  shall  be  made  in  the  same method   and   currency   as   the   tickets   were purchased.   Under    no   circumstances   shall issuance costs be refunded. Specific  reimbursement  conditions  in  case  of cancellations  or  delays  in  departures  can  be found  underEU  RegulationNo.  1177/2010,  available at all Points of Sale, ticket and general FRS offices and online on’ RIGHTSRegulation  (EU)  No.  1177/2010 establishes  a series of regulations and rights applicable to:•Passengers  whose boarding  port  is located   within   the   territory   of   a Member State.•Passengers  whose  boarding  port  is out of the territory of a Member State and whose deboarding port is located within   the   territory   of   a   Member State,   provided   that   the   service operator    is    a    company    of    the European Union.The   above   also   regulate   non-discrimination between  passengers  with  regard  to  transport conditions offered by carriers, non-discrimination   and   assistance   for   disabled persons and persons with reduced mobility, the rights of passengers in cases of cancellation or delay,  minimum  information  to  be  provided  to passengers, the handling of complaints and the general   rules   of   enforcement.   In   all   these matters, FRS subjects to the above Regulation.12.-CLAIMSIn  virtue  of  Regulation  (EU)  No.  1177/2010, where a passenger wants to make a complaint, he  shall  submit  it  within  two  months  from  the date  on  which  the  service  was  or  should  have been   rendered   to   FRS   registered   address, notwithstanding their right to take as many legal actions as they deem convenient.13.-CANCELLATION COSTS Tarifa –Tanger Ville, Algeciras –Tanger Med, Ceuta –Algeciras Lines Ticket refunds shall be subjected to the following terms:FIXED-TIME* tickets:1.Where cancellations are requested at least 48 hours before the departure date, 10% of the ticket price shall not be refunded.2.Where cancellations are requested between 2 and 48 hours before the departure date, 20% of the ticket price shall not be refunded.3.Where cancellations are requested within 2 hours before the departure date, no refunds shall be granted.FIXED-TIME ticket*: a ticket where dates and routes are fixed. OPEN ticket: a ticket where the return dates and routes are yet to be defined.*Except in OPE [Strait of Gibraltar Crossing Operation] and Marhaba periods.In case of bookings made online and through the APP, no particular costs are applicable.


In case of cancellation or delay, FRS shall inform passengers   of   the   expected   departure   and arrival   times   as   soon   as   such   information becomes available. For  refunds  of  tickets  issued  by  FRS,  the interested party shall go to any of the offices or Points of Sale. Tickets issued by travel agencies are to be reimbursed by them. Reimbursement, in  either  case,  shall  be  made  in  the  same method   and   currency   as   the   tickets   were purchased.   Under    no   circumstances   shall issuance costs be refunded.
FIXED-TIME tickets:1.Where cancellations are requested at least 48 hours before the departure date, 10% of the ticket price shall not be refunded.2.Where cancellations are requested between 2 and 48 hours before the departure date, 20% of the ticket price shall not be refunded.3.Where cancellations are requested within 2 hours before the departure date, no refunds shall be granted.FIXED-TIME ticket*: a ticket where dates and routes are fixed. OPEN ticket: a ticket where the return dates and routes are yet to be defined.*Except in OPE [Strait of Gibraltar Crossing Operation] and Marhaba periods.