Ferry Ticket Changes, Cancellations & Refunds
Wondering what happens if your ferry travel plans change? All the information you need on ticket changes, cancellations and refunds is here.
In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Each ferry company has its own policy. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Therefore, Ferryhopper is not liable for any modification of these policies and rules.
Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. The process also differs if you have already checked in online and got your boarding card.
For more detailed information on ticket cancellations, refunds and modifications please read the companies’ policies.
In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Please note that cancellation requests cannot be made via phone. You can request a cancellation either through the My booking page on our website or by completing our online contact form.
Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Please note that Ferryhopper applies a small cancellation fee of €6 (euros) per booking. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.
*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Please also note that the refund amount depends on the policy of each ferry company. ***
If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways:
- If you are outside of Athens (e.g. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. The travel agent will stamp and cancel your tickets. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper.
- If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Thessalonikis 147, Moschato 183 46, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Our team will cancel your tickets and process your refund request.
- If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the My Booking section on our website. We will notify you by email as soon as we receive your tickets and issue your refund. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. Our mailing address is:
Thessalonikis 147, Moschato 183 46,
We strongly recommend sending your tickets via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.
Please note that the applicable cancellation policy depends on when we receive the tickets.
To change your tickets, please visit the My Booking page. You can make your request directly through the chat that you will find in the “Make changes to your booking” section.
Change requests can only be processed during business hours and as long as the change is allowed by the ferry operator’s ticket modification policy.
Our business hours are:
Monday - Friday: 08:00-18:00, Saturday: 10:00-15:00 (EEST)
Please note that Ferryhopper charges a modification fee of €6 per reservation. This fee is waived for passengers who have added the Support Plus service to their booking. If the new tickets cost more than the ones you originally booked, you will also be required to pay the price difference.
If your ferry departs within the next 24 hours, we may not be able to process your request in time. In this case, it is best to visit one of the ticket offices or travel agencies located at the departure port and request the ticket modification in person. You can find their addresses and contact information in your booking confirmation email.
Important note: if you have already picked up your tickets from a collection point, you will have to return them in order for the requested changes to be processed. You can return your tickets to our offices or to one of the travel agencies mentioned in your booking confirmation email.
You can convert your ticket to an open ticket by making a request through the My Booking section on Ferryhopper’s website.
Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. It is also important to mention that open tickets are usually non-refundable in case of cancellation.
According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Therefore, if you don’t contact us from the same email address or phone number, we will not be able to process your request. We are committed to guaranteeing our customers’ privacy.
In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. We may also ask for additional information if you wish to change the email address or phone number you have provided.
Each ferry company has its own cancellation policy. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Please note that a small cancellation fee of €6 (euros) per booking applies.
Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions.
- 100% refund if the cancellation is requested 16 days before the scheduled departure
- 75% refund if the cancellation is requested 9 days before the scheduled departure
- 50% refund if the cancellation is requested 3 days before the scheduled departure
Refunds are always issued to the same credit / debit card that you used for your booking. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account.
It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.
On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are.
Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. due to bad weather conditions, strikes, etc.)
As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding.
The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.
However, if you are traveling internationally, you may not be allowed to board the ferry. You should thus make sure that all details are written correctly.
In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123.