Payments, Data Privacy & Safety

Payments, Data Privacy & Safety

What payment options are available on Ferryhopper? I am concerned about the safety of my credit / debit card details. Is it safe to purchase my ferry ticket through Ferryhopper? Why do you need my personal data when issuing a ferry ticket? Why won’t my credit / debit card payment go through? How long does it take for my refund to appear in my bank account?

What payment methods are available on Ferryhopper?

July 16, 2020

Ferryhopper accepts most major credit and debit cards: Maestro, Mastercard, VISA and Visa Electron. You can also pay with MasterPass. At the moment, we do not accept American Express or Paypal payments, but we are planning to include them in our payment methods soon.

Why do you need my personal data when issuing a ferry ticket?

July 16, 2020

Ferry tickets are personal. Therefore, in order to issue a ticket, we are required to provide some personal details to the ferry companies (e.g. your name, surname and gender). Regarding gender, the ferry companies’ booking systems offer a choice between male and female only. We are therefore, unfortunately, not able to include other options. In order to book your tickets, especially when it comes to international ferry routes, you will probably also be required to provide your date of birth, nationality and ID or passport number.

Furthermore, you will be asked to provide a valid phone number, so that ferry companies can reach you in case of a last-minute change to your trip. Your email address is used by Ferryhopper to send your booking confirmation email, which includes all the necessary information for your ferry journey. We will also notify you via email if there are any changes to your trip or if there is anything you need to do regarding your trip. Finally, you can choose to receive our newsletter as well as information on special offers.

We take your privacy very seriously. We are committed to protecting your personal data and we will not use or share it with anyone, except as described in our privacy policy

Why won’t my credit / debit card payment go through?

July 16, 2020

On very rare occasions, a customer’s payment may be declined by our bank. The reason for this is usually one of the following:

  • The card details you entered are incorrect
  • There are insufficient funds in your account
  • There is a temporary problem with the connection between your bank and ours 

If your payment fails, we suggest that you try again. Please make sure that you enter your card details correctly. If the issue is not resolved, contact your bank right away and they should be able to give you more information on why your payment was declined. If you think that our bank is responsible for the problem, please send us an email and we will contact them and try to resolve the issue.

In some cases, you may be asked to enter a 3D Secure Code. 3D Secure is a security protocol used by most banks worldwide. It is an additional security layer that we have added in order to protect you from unauthorized transactions. If you encounter a problem with your payment when asked to enter the 3D Secure Code, you should request a code from your bank. If you are still having trouble with your payment, please do not hesitate to contact us directly and we will be happy to help!

If your card has been issued by a US or Canadian bank (e.g. Capital One), you may need to contact the bank and request that they authorize international transactions (including transactions to Greece).

Information on transactions and exchange rates

July 16, 2020

The currency used for all transactions on Ferryhopper is the euro (€). The transaction exchange rate is determined by your card provider at the time of the transaction. Please note that your bank may use its own interbank exchange rates and charge foreign currency transaction fees and / or other service fees. These charges are not included in the total price you see on our website.

I haven’t received my refund yet. How long does it take to appear in my bank account?

July 16, 2020

Refunds are always issued to the same credit / debit card that you used for your booking. Depending on your bank, it usually takes 5-7 business days for the refund to be processed and for the funds to appear in your bank account. If the refund is not showing in your bank account after 7 business days, please contact us right away and we will be happy to help.

Are my credit / debit card details safe on Ferryhopper?

July 16, 2020

The safety of your personal data is of utmost importance to us. In order to ensure that your card details are as safe as possible, we always redirect you to the secure payment page of the bank we collaborate with to complete your payment (Eurobank, Alpha Bank or National Bank of Greece). Your card details are safely transferred directly to the bank’s servers using SSL 2048-bit encryption, which ensures a secure connection. 

Are you missing something on this page?

Send us a message and our customer support team will happily respond to all your questions