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The most popular question that our customer support team receives; how do I collect the ferry tickets that I have booked online? Can I pick them up at the port before departure, or should I come by Ferryhopper offices?
Is there an option for an electronic ticket (e-ticket)?July 9, 2020
Ferry companies, in general, have been slow at switching over to e-tickets but fortunately, some companies such as Golden Star Ferries and Aegean Speed Lines have been leading the way. If you book tickets for the aforementioned companies, you will find in your confirmation e-mail the specific links to the web check-in platforms of the ferry companies in order to get your boarding passes. In that case, you will only need to download your boarding pass on your phone, or if you’re worried about battery issues, you can print it yourself and carry it with you.
For most of the other companies though, they still require the old-school “printed-on-special-paper” tickets. You can have these delivered to your door by our friendly courier service, or pick them up from our offices, from the local agent or from the ticket booths at the departure port at any time before the departure of your ferry.
Where do I pick up my ferry tickets?June 22, 2020
Most ferry companies do not offer e-tickets (electronic tickets). Therefore, passengers may be required to pick up their ferry tickets. You can find all the ticket collection points listed in your booking confirmation email along with your reservation number, ticket number, and information on the boarding process.
In case you are required to have paper tickets, you can collect them from any of the following collection points:
- You can pick up your ferry tickets from Ferryhopper’s offices, near the center of Athens. The address is: 25 Patision Street (28is Oktovriou), Athens, 104 32, Greece.
- You can collect your ferry tickets from a number of outlets serving your departure port. These include ticket booths at departure gates and travel agencies authorized by each ferry company (usually located near the port).
As soon as you complete your booking, you will receive an email with detailed information about all the ticket collection points. You can click on the link for each collection point to view the exact location and contact details.
If you want to pick up your ferry tickets from the ticket booth at your departure gate, please rest assured that ticket booths are always open at least 45 minutes before the ferry's scheduled departure. You can contact the authorized travel agencies to find out their exact working hours.
Important note: In case you have already collected your ferry tickets, any cancellation or change can only be processed if you return your tickets either to our offices or to the authorized travel agency!
I am traveling with a company that supports e-ticket. What do I need to do?June 27, 2019
If you are travelling with Golden Star Ferries and Aegean Speed Lines, you are eligible for an e-ticket. Shortly after your booking is finalized, you will receive a confirmation email that will include all the needed information and the links to the web check-in platforms of the ferry operators. Once you perform the web check-in, you can download your boarding pass, print it or keep it in your phone/tablet and you get on-board by presenting these during departure. Please keep in mind that in some companies e.g. Golden Star Ferries, check-in can only be performed once. For this reason, please make sure to store the file containing your e-tickets in a safe place! If you lose your boarding pass, you may contact us through our contact form and we will do our best to help you.
Can my ferry tickets be delivered?June 23, 2020
At the moment, we offer a courier delivery service to any address in Athens and the region of Attica in Greece. We also offer a hotel delivery service anywhere in Greece. You can pick up your tickets from your hotel’s reception at the time of your arrival. Please note that all delivery costs are calculated before payment and are included in the total price you see on our website.