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The most popular question that our customer support team receives; how do I collect the ferry tickets that I have booked online? Can I pick them up at the port before departure, or should I come by Ferryhopper offices?
How can I collect my tickets?June 27, 2019
The booking confirmation of your reservation includes all the details needed to collect your tickets but is not considered a ticket!
As most of the ferry operators do not support electronic tickets (or e-ticket), passengers need to collect the paper coupons of their tickets before their trip. All the details needed (reservation number, ticket number, ticket collection points, etc) are included in the booking confirmation page and e-mail. The options that you have to collect your tickets are listed below:
- From our offices, located in the center of Athens at Patision (28is Oktovriou) 25 street, Athens, 104 32, Greece.
- From several collection points that serve your departure port. These points include ticket booths at ports or the central agencies of each company (usually located near the port). You can find all the available collection points, before booking a ticket, on the booking page when selecting the option Collect from the departure port. As soon as you complete your booking, you will receive precise information regarding the available pickup spots. The link for each of the available collection points is clickable and hence, you will be able to see the exact location as well as all the contact details.
If you choose to collect your tickets from the ticket booths of the ferry operator located at your departure gate, please rest assured that these are always open at least 45 minutes before the ferry's scheduled departure so you won't encounter any problem regarding the collection of your tickets regardless your departure time. As far as the collaborate travel agencies of the ferry operators are concerned, you can get in contact with them so that you get informed regarding their exact working hours.
- Delivered to your preferred address via courier. The shipping cost for delivery to the selected address is calculated before proceeding to the payment.
From the moment you collect your tickets and you are in physical possession of them, then any cancellation or modification will only be processed upon return of the tickets either to our offices or to the collaborating travel agency of your ferry operator!
I am traveling with a company that supports e-ticket. What do I need to do?June 27, 2019
If you are travelling with Golden Star Ferries and Aegean Speed Lines, you are eligible for an e-ticket. Shortly after your booking is finalized, you will receive a confirmation email that will include all the needed information and the links to the web check-in platforms of the ferry operators. Once you perform the web check-in, you can download your boarding pass, print it or keep it in your phone/tablet and you get on-board by presenting these during departure. Please keep in mind that in some companies e.g. Golden Star Ferries, check-in can only be performed once. For this reason, please make sure to store the file containing your e-tickets in a safe place! If you lose your boarding pass, you may contact us through our contact form and we will do our best to help you.