All information that you find in this topic regards the situation prior to COVID-19 and it can be outdated. To keep up to date with the most accurate answers, visit our dedicated Covid-19 Frequently Asked Questions section.
You have spent some time planning your trip, choosing your ferry and getting ready for the Greek islands. But still, unforeseen developments may occur and you may want to change or modify your booking. Find out what your best options are, in this short Q &A.
Can I convert my ticket to an open ticket?June 27, 2019
You can convert your ticket to an open ticket by the same way described in section ''Can I modify my booking'' section. The open-date tickets can be used within approximately 6 months for the same itinerary of the same ferry operator as your initial tickets. However, as open tickets need to be printed in paper coupons, you will have to collect the open date ticket from our offices in Athens city center or ask for a courier delivery. The conversion to open date tickets is profitable for those who would like to perform their trip in the near future. Please note that open tickets are non-refundable in case you decide to cancel them or not use them.
Can I modify my booking?June 27, 2019
***Please keep in mind that modification requests cannot be addressed via phone. You are kindly requested to address your request through our contact form.***
Ferryhopper can’t offer any special deals on top of what the ferry companies themselves offer up. You will, of course, be fully covered by the official cancellation and change policies of each ferry operator.
A modification fee of up to 6€ (euros) per booking is applied. As this procedure is considered as a cancellation and rebooking process, cancellation charges may apply based on each ferry operator’s policy.
Please note that since modifications require manual intervention and there are deadlines set by the ferry operators, any online request can be processed only within working hours and up to 96 hours before the scheduled departure.
Working hours: Weekdays 09.00 - 18.00 and Saturday 09.00 - 14.00
Otherwise, in case the requested action needs to be completed out of our working hours and the deadlines of the ferry operators are marginal, you are kindly requested to visit the local agent of your ferry operator (listed in your booking confirmation e-mail) so that they proceed with the requested modification. Of course, in case you contact us in less than 96 hours before your scheduled trip, we will do our best to help you but we cannot guarantee that the online handling of your modification request will be satisfied.
***In case you have already collected your physical tickets, these should be returned (either to our offices or to the collaborate travel agency of your ferry operator) in order for any modification to be performed.***