Ferry Ticket Collection & Boarding
Where do I collect the ferry tickets that I have booked online? Can I pick them up at the port before departure or should I come by Ferryhopper’s offices? Can my ferry tickets be delivered? Are e-tickets (electronic tickets) available? Can I board the ferry with just the booking confirmation email? In the following section you will find answers to all these questions.
Although more and more ferry companies offer e-tickets (electronic tickets), still some don't provide this option. Therefore, passengers may be required to pick up their ferry tickets. You can find all the ticket collection points listed in your booking confirmation email along with your reservation number, ticket number and information on the boarding process.
In case you are required to have paper tickets, you can collect them from any of the following collection points:
- You can pick up your ferry tickets from Ferryhopper’s offices, near the center of Athens. The address is: Kallirrois 23, Athens, 11743, Greece (Mon-Fri 10:00-18:00 and Saturday 10:00-15:00).
- You can collect your ferry tickets from a number of outlets serving your departure port. These include ticket booths at departure gates and travel agencies authorized by each ferry company (usually located near the port).
As soon as you complete your booking, you will receive an email with detailed information about all the ticket collection points. You can click on the link for each collection point to view the exact location and contact details.
If you would like to pick up your ferry tickets from the ticket booth at your departure gate, please rest assured that ticket booths are always open at least 45 minutes before the ferry's scheduled departure. You can contact the authorized travel agencies to find out their exact working hours.
Important note: In case you have already collected your ferry tickets, any cancellation or change can only be processed if you return your tickets either to our offices or to the authorized travel agency!
At the moment, we offer a courier delivery service to any address in Athens and the region of Attica in Greece. We also offer a hotel delivery service anywhere in Greece. You can pick up your tickets from your hotel’s reception at the time of your arrival. Please note that once you select this option, all delivery costs are calculated before payment and are included in the total price you see on our website.
The Greek ferry companies providing e-tickets are: Blue Star Ferries, Minoan Lines, Seajets, Golden Star Ferries, Aegean Speed Lines, Aegean Flying Dolphins, Alpha Lines, Ane Kalymnou and Kerkyra Seaways.
Many Italian and Spanish ferry operators also offer e-tickets (e.g. Trasmediterránea, Trasmapi, Moby Lines, and others).
Printing e-tickets is optional, which means that it is not required by most ferry companies except for Fast Ferries in Greece. Therefore, if you are traveling with Fast Ferries, you have to print out your e-ticket. If you are not traveling with the aforementioned ferry company, you can just store and present your e-ticket on your mobile device or tablet when boarding.
To check in online and get your boarding pass, you can click on the links provided in your booking confirmation email. You can either download your boarding pass on your mobile device or print it out and bring it with you. The most important piece of advice is to make sure your device is fully charged; we all know that having your phone run out of battery is not very pleasant - especially while traveling.
Every ferry company has different rules and procedures for boarding.
Some ferry companies allow you to board by simply showing your booking confirmation email, which includes your personal details and your reservation code. You can either show the email on your device (phone, tablet) or print it out and bring it with you.
On international ferry routes the boarding process may take longer compared to domestic routes.
At some ports, especially in Spain and Italy, you have to go to the ferry company’s terminal to collect your boarding pass, much like you would at an airport. In this case, you will have to show your booking confirmation email and check in at the company’s check-in desk in order to be allowed to board.
Please make sure that you bring all the necessary documents with you, otherwise you will not be allowed to board the ferry!
You can find all the relevant information for each leg of your trip in your booking confirmation email. In case you are traveling with more than one ferry company, please note that the boarding process may be different for each company.
You can easily make a request for the confirmation email to be re-sent to you via 'My booking'.
It is important to add your contact details carefully when creating your booking, so that you receive all the required information afterward.
If you haven't received a confirmation email after a successful booking, we would advise you to first check the spam/junk folders.
In case the email address is not entered correctly, you can contact us so that we can correct it in the system and re-send you the confirmation email.
For safety reasons, we might have to re-confirm some of the booking details with you before proceeding to correction of contact details.
All big ports have different departure gates (e.g. the port of Piraeus). You will usually find electronic boards at the port entrances informing passengers about departure gates and departure times for each ferry company and vessel. At some ports, every company has its own separate terminal. In this case, you can simply go to the company’s terminal. If you need assistance finding your departure gate, you can always ask the port staff for help.
Please note that the departure / arrival port may change at the last minute if the ferry cannot dock due to adverse weather conditions or other reasons. Therefore, we recommend that you ask the local travel agency or the port authority to verify where your ferry will be departing from / arriving at.
You can find more information about the port of Piraeus on our blog.
Mykonos has two ferry ports, located about 2.5 kilometers apart: the Old Port and the New Port. Both ports are close to the main town, Chora. The Old Port is where smaller ferries dock, while larger ones (even large catamarans) depart from and arrive at the New Port.
Please note that the departure / arrival port may change at the last minute if the ferry cannot dock due to adverse weather conditions or other reasons. Therefore, we recommend that you ask the local travel agency or the port staff to verify where your ferry will be departing from / arriving at.
You can find more information about Mykonos and its ports on our blog.
Unlike Mykonos, Santorini (or Thira) has only one ferry port, the port of Athinios. This is where all passenger ferries arrive at and depart from in Santorini. The port of Athinios is located on the western coast of the island. You can find more information about Santorini and the port of Athinios οn our blog.
If you have collected your ticket and you lose it, then you will not be allowed to travel with just your reservation or ticket number, as the paper ticket is required to board the ferry. In this case, we recommend that you contact the ferry company directly, as they are responsible for replacing your ticket.
After informing the ferry company, you will have to purchase a new ticket in order to travel and declare the loss in writing. If the lost ticket hasn't been used within a number of months after your departure date, the ferry company will replace it with a ticket of equal value.
Please note that losing your ticket is not the same as canceling your ticket. In the former case, you are not entitled to a refund.