COVID-19 and Ferry Tickets

COVID-19 and Ferry Tickets

You have planned your trip, chosen your ferry and booked your ferry tickets. But now you are canceling or changing your booking due to the Coronavirus outbreak. We have prepared a short guide with information, different options and the answers to your most common questions. In this topic, you will find information about ferry companies’ cancellations and policy changes, as well as the most recent updates on Greek ferries.

How Ferryhopper works during COVID-19?

April 3, 2020

Since the 12th of March, we are operating in a "work from home" mode. We believe that it is our responsibility to protect and be protected and we are considering this our number one priority.

Following the COVID-19 outbreak and the effects on the travel industry, we’ve been working hard on your behalf, making sure we have the most up-to-date travel information.

Our whole team tries tirelessly every day to provide you with the best assistance possible. In this context, we are in constant communication with the commercial departments of each ferry company trying to support them in forming the fairest policies they can afford in this difficult time.

What is the situation with Greek ferries now with COVID-19?

April 3, 2020

As of 23/03/2020, Greece has gone into full lockdown and all unnecessary movement is prohibited. Regarding Greek ferries, since March 20th only permanent residents of the islands are allowed to board. Due to the COVID-19 Travel Restrictions, we remind you that the port authorities may check if you are eligible for your ferry trip, prior to your departure.

Latest updates on Ferry Ticket Cancellations due to COVID-19.

April 3, 2020

On the 18th of March, the European Union announced new guidance regarding ticket cancellations due to the COVID-19 epidemic. The general direction that the travel industry is taking is towards postponing rather than canceling tickets. You can find more information on this in this official document by the World Tourism Organization.

What’s the cancelation policy for my ferry tickets?

April 3, 2020

It depends on which is your ferry operator. Some of the ferry companies have moved to an extended flexible rebooking option. This means that they allow the conversion of tickets into Credit Vouchers that could be used during the next 2-3 years. There are many ferry companies that haven't published their updated cancelation policy yet.

Which is my ferry company?

April 3, 2020

If you are not sure which ferry company you chose you can check the confirmation e-mail you received at the time of booking. You will see the ferry company’s logo just below the date of each of your trips. Next to the logo, you will find the company’s name and the name of the vessel you were going to travel on. 

SEAJETS Cancelation Policy

April 22, 2020
  • Seajets is allowing the conversion of tickets into Credit Vouchers. These vouchers can be replaced with tickets at a later date for any crossings performed by Seajets before the 31st of December 2022.
  • If the value of the new booking is greater than the previous one, there will be no extra charge. Also, if the new booking is of lesser value than the credit voucher, the difference is non-refundable.
  • In case you have not used your credit voucher after 18 months since the date of your trip, you are entitled to a full refund.
  • For information on the updated cancelation policy of Seajets check their official announcement.

ANEK SUPERFAST Cancelation Policy

April 22, 2020
  • All tickets can be converted to open tickets at least 24 hours before the original departure.
  • Open date tickets can be used on a next trip to any destination served by ANEK Superfast, within the period of 18 months from the date of departure of the original tickets.
  • In case the passenger wishes to book a trip with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid.
  • In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open date tickets they have in their possession.

GOLDEN STAR FERRIES Cancelation Policy

April 22, 2020
  • Golden Star Ferries is allowing the conversion of tickets into Open Tickets. This means that your tickets can be replaced with new tickets used at a later date for any crossings performed by Golden Star Ferries before the 31st of December 2022.
  • A prerequisite for the above replacement option to be valid is that tickets must be converted to open 24 hours prior to the scheduled travel date/time of the initial ticket.
  • For information on the updated cancelation policy of Golden Star Ferries check their official announcement.

BLUE STAR FERRIES Cancelation Policy

April 22, 2020
  • All tickets can be converted to open tickets at least 24 hours before the original departure.
  • Open date tickets can be used on a next trip to any destination served by Blue Star Ferries and Hellenic Seaways, within the period of 18 months from the date of departure of the original tickets.
  • In case the passenger wishes to book a trip with a higher fare than the fare of the original ticket, then the resulting fare difference should be paid.
  • In case that open date tickets have not been used by the end of the 18 months period, then the passengers are entitled to receive 100% of the fare of the open date tickets they have in their possession.
  • More information on the cancelation policy of Blue Star Ferries you can find on their official announcement.

MINOAN LINES Cancelation Policy

April 22, 2020
  • Minoan Lines is allowing the conversion of tickets into Open Tickets for all greek itineraries. This means that your tickets can be replaced with new tickets used at a later date for any crossings performed by Minoan Lines during the next 18 months.
  • A prerequisite for the above replacement option to be valid is that tickets must be converted to open 24 hours prior to the scheduled travel date/time of the initial ticket.
  • For information on the updated cancelation policy of Minoan Lines check their official announcement.

MINOAN (ADRIATIC) Cancelation Policy

April 22, 2020
  • Minoan Adriatic/ Grimaldi Lines provides open date ticket option to all passengers holding a ticket with a departure date by 3 May 2020.
  • The voucher can be used for bookings to be made within 12 months of the old departure date and for travel by 31/12/2021.
  • At the time of booking, the customer must pay any tariff difference between the voucher and the new ticket, if the value of the latter is greater, or will be entitled to a new voucher, if lower.

ZANTE FERRIES & FAST FERRIES Cancelation Policy

April 22, 2020

Normal cancellation policy is applied without restrictions, but the refund process is not clarified yet. Further information about their updated Cancelation Policy is expected within the next days.

SEA SPEED FERRIES Cancelation Policy

April 22, 2020
  • Tickets issued by Sea Speed Ferries can be converted to open date vouchers, valid for 18 months enabling you to travel up until 31/12/2022.

  • If passengers do not use the credit note within the next 18 months they are entitled to 100% refund after this period of time.

  • Tickets must be converted at least 12 hours prior to the original departure.

AEGEAN SPEED LINES Cancelation Policy

April 22, 2020
  • All tickets issued for travel within 2020 will have to be converted into Open Tickets with the option to be replaced and used for traveling on any of Aegean Speed Lines routes up to 31/12/2022 at no extra cost to the passenger.
  • A prerequisite for the above replacement option to be valid is that tickets must be converted to open 24 hours prior to the scheduled travel date/time of the initial ticket.
  • For information on the updated cancelation policy of Aegean Speed Lines check their official announcement.

When will I know the status of my request?

April 3, 2020

We are doing our very best in this difficult situation to respond to every single request for support as soon as we can. Of course, many cases will take many exchanges to fully resolve. This is because we need to relay your information to the ferry companies, and await a processing and response time from them. 

The very honest answer would, therefore, be that we really don’t know. The specific timeframe will depend on a number of variables including your date of travel, the company or companies you had booked to travel with and the policies they have put in place. It’s important to remember that the travel industry hasn't experienced such a situation before, and we are all trying to navigate this new reality and provide you with the best care we can. As a general rule, we are updating customers as soon as the ferry companies provide us with new information. 
 

What is the current policy with open tickets- vouchers?

April 3, 2020

The conversion to open ticket is an option provided by some ferry operators since the COVID-19 travel restrictions had led to such a significant number of cancellations. that allows passengers to convert their unused ticket to an open date ticket/ voucher without having decided on the new travel date. As soon as you decide on your travel date, the modification can be finalized based on the availability. Given the current situation for most ferry companies, you can convert your tickets to open tickets that you could use for any itinerary from the same ferry company during the next 2-3 years (regarding the policy of each ferry operator).

Are you missing something on this page?

Send us a message and our customer support team will happily respond to all your questions