ON THIS PAGE
- How Ferryhopper works during COVID-19?
- What is the situation with Greek ferries now with COVID-19?
- Latest updates on Ferry Ticket Cancellations due to COVID-19.
- What’s the cancelation policy for my ferry tickets?
- Which is my ferry company?
- When will I know the status of my request?
- What is the current policy with open tickets- vouchers?
You have planned your trip, chosen your ferry and booked your ferry tickets. But now you are canceling or changing your booking due to the Coronavirus outbreak. We have prepared a short guide with information, different options and the answers to your most common questions. In this topic, you will find information about ferry companies’ cancellations and policy changes, as well as the most recent updates on Greek ferries.
How Ferryhopper works during COVID-19?April 3, 2020
Since the 12th of March, we are operating in a "work from home" mode. We believe that it is our responsibility to protect and be protected and we are considering this our number one priority.
Following the COVID-19 outbreak and the effects on the travel industry, we’ve been working hard on your behalf, making sure we have the most up-to-date travel information.
Our whole team tries tirelessly every day to provide you with the best assistance possible. In this context, we are in constant communication with the commercial departments of each ferry company trying to support them in forming the fairest policies they can afford in this difficult time.
What is the situation with Greek ferries now with COVID-19?September 16, 2020
Greece lifted the lockdown measures in June 2020 and since then you can travel by ferry to Greek destinations. Since the coronavirus pandemic is still ongoing, ferry trips operate under strict health and safety instructions to ensure that both passengers and ferry crew travel securely. The measures include the use of face masks in all the ferry spaces (indoors and outdoors), the submission of a Pre-Boarding Information Form by all passengers, the maintenance of distances on board as well as a passenger capacity of 80% of the maximum capacity of the vessel.
Latest updates on Ferry Ticket Cancellations due to COVID-19.September 16, 2020
On the 18th of March, the European Union announced new guidance regarding ticket cancellations due to the COVID-19 epidemic. The general direction that the travel industry is taking is towards postponing rather than canceling tickets. You can find more information on this in this official document by the World Tourism Organization.
Since then, many ferry operators have moved forward with new updates on their policies as they can recover their common leads. Hence, we kindly recommend checking the website of the company that interests you to find out your current rights as a passenger.
What’s the cancelation policy for my ferry tickets?September 16, 2020
It depends on which is your ferry operator. Some of the ferry companies have moved to an extended flexible rebooking option. This means that they allow the conversion of tickets into Credit Vouchers that could be used during the next 12-18 months. Each ferry company has a different cancelation policy, find out how to access the policy that applies to your booking:
As every company has been updating its policies in their path back to normality, we strongly recommend you accessing the My Booking section on our website using the email and reservation code of your booking in order to find out the exact policy that applies to your tickets. On this page, you will find both options: to convert your tickets to open date or to request a cancellation and refund when proceeds, always according to the current cancellation policy. Please bear in mind that these policies may apply in a different way according to the scheduled date of your trip, but also depending on the date you made the booking originally.
Which is my ferry company?September 16, 2020
If you are not sure which ferry company you chose you can check the confirmation e-mail you received at the time of booking. You will see the ferry company’s logo just below the date of each of your trips. Next to the logo, you will find the company’s name and the name of the vessel you travel with.
When will I know the status of my request?September 16, 2020
We are doing our very best in this difficult situation to respond to every single request for support as soon as we can. Of course, many cases will take many exchanges to fully resolve. This is because we need to relay your information to the ferry companies, and await a processing and response time from them.
The specific timeframe of the response depends on a number of variables including your date of travel, the company or companies you had booked to travel with, and the policies they have put in place. It’s important to remember that the travel industry hasn't experienced such a situation before, and we are all trying to navigate this new reality and provide you with the best care we can. As a general rule, we are updating customers as soon as the ferry companies provide us with new information.
What is the current policy with open tickets- vouchers?September 16, 2020
The conversion to open ticket is an option provided by some ferry operators since the COVID-19 travel restrictions had led to such a significant number of cancellations. This option allows passengers to convert their unused ticket to an open date ticket/voucher without having decided on the new travel date. As soon as you decide on your new travel date, the modification can be finalized based on the availability. Given the current situation for most ferry companies, you can convert your tickets to open tickets that you can then use for any itinerary from the same ferry company during the next 12-18 months (depending on the policy of each ferry operator).