Web Check-in

Web Check-in

All you need to know about e-tickets and web check-in is in this FAQ section, including detailed information on what to do when you’re having trouble checking in online or you haven't received your e-tickets. 

What is an electronic ticket and what does it look like?

June 18, 2021

An electronic ticket or e-ticket is the digital ticket equivalent of a paper ticket. E-tickets are issued by ferry companies and they are a record of a passenger's trip information as it appears on the ferry company’s reservation system. After a passenger checks in online, they can store their e-ticket either on their mobile device or tablet and present it to board the ferry.

If you’re wondering what an electronic ticket looks like, have a look at Figure 1 below and you will see the information usually included in any receipt:

  • name, surname, gender, nationality and age group
  • ticket number
  • booking reference
  • date of issue
  • date and time of departure and arrival
  • vessel name
  • carrier company name
  • departure gate
  • travel agency code and name
  • seat or cabin type
  • total fare 

sample electronic ticket

Figure 1: Sample electronic ticket

Do all ferry companies support e-tickets?

June 18, 2021

Although more and more companies are paving the way towards making the boarding process faster and smoother by supporting e-tickets, there are still a few ferry operators that require passengers to pick up the hard copy of their ticket.

If you are not sure whether you are traveling with a company that supports e-tickets, you can simply check the “Boarding process” section in your booking confirmation email. If the company with which you made your reservation supports e-tickets, you will see the “Check in online” link that redirects you to the ferry company’s online check-in page. If the company does not support e-tickets, there will be a “Ticket collection points” link with the addresses of the local travel agencies from which you will have to collect your ticket in order to board the ferry. 

How do I make sure that I book with a company that supports e-tickets?

June 22, 2021

If you’re not sure whether a ferry company supports e-tickets or not, no need to worry! Ferryhopper provides you with this information before you book your ticket. If the company you are interested in traveling with supports electronic tickets, you will see a square pixel icon of a QR code next to the departure time, as shown in Figure 2 below.

Ferryhopper booking process e-ticket sign

Figure 2: What a square pixel icon of a QR code looks like

I just made my purchase, how do I get my e-ticket?

June 18, 2021

After you complete your booking, you will receive a confirmation email with all your booking information, such as your reservation code, trip details and personal information (i.e. your full name, date of birth and number of passengers). 

Please note that the booking confirmation email is not your e-ticket. To get your electronic ticket, just click on the “Check in online” link that you will find in the “Boarding process” section in the email. After the process is successfully completed, your e-tickets will arrive either in your inbox or your mobile device. You can choose the option that suits you best.

When can I check in?

June 18, 2021

Ferry companies, just like airline companies, have set a timeframe within which passengers can check in online. For most ferry companies in Greece, online check-in is available 48 hours before departure. 

However, this is not the standard for Spanish ferry companies; if you’re traveling with Trasmediterránea, you can check in 7 days before departure. Keep in mind that once you check in with Trasmediterránea, you will not be able to make any changes to your booking. The same goes for Trasmapi, which mainly operates on Canary Islands routes. 

If you are traveling to or between the Greek ιslands, note that this does not apply to Greek ferry companies. Passengers can check in and still be able to amend their booking.  

What should I note before checking in for my trip to the Balearic or the Canary Islands?

June 18, 2021

If you are traveling with Baleària, you should bear in mind that you won’t be able to go through the online check-in process if you are entitled to a discount. This is because you need to present proof of eligibility for the discount at the ticket office, which is usually located at the port of departure. If you are not able to check in online, there is no need to worry, as there is a terminal with a check-in desk at all ports.

Why check in online?

June 18, 2021

Who likes standing in line and waiting? And why wait in line when checking in online is much quicker, much easier and enables you to board the ferry right away? Online check-in is also more convenient, especially if you’re running out of time because you are stuck in traffic or your connecting flight was late. This way, you can avoid all the hassle and check in from the comfort of your own home, office, or hotel room.

Making changes to your booking is also much easier when you have checked in online. You can simply get in touch with our customer support team through our contact form and they will sort everything out for you. This wouldn’t be possible if you had collected the hard copy of your tickets, as, unfortunately, the Greek ticketing system is, well, quite outdated. In this case, we would need to have your paper tickets to be able to process your modification request.

Why CAN’T I check in?

June 18, 2021

You might not be able to check in online for a number of reasons. For example, online check-in might not be open yet, as ferry companies have a specific timeframe within which passengers can check in online. If you’re traveling with any of the following ferry companies: Blue Star Ferries, Minoan Lines, SeaJets, Golden Star Ferries, Aegean Speed Lines and Fast ferries, bear in mind that online check-in is available from 48 hours to 2 hours before departure. 

Other times, there might be some kind of system error preventing you from checking in or the ferry company’s website might be undergoing scheduled maintenance.

Please note that if you’re having any trouble with the online check-in process, you should get in touch with the ferry company that operates your trip, as they are the ones providing the online check-in service and they will be able to give you more accurate information on why the check-in failed and how to get your e-tickets.

I checked in online but I did not receive my boarding pass

June 18, 2021

Most ferry companies allow you to check in online only once. If there is a misspelling in your email address or phone number, you might not be able to get your e-ticket. Therefore, make sure that you double-check your personal information before you complete the process, as this could save you a lot of hassle.

If you checked in online but did not receive your boarding pass, you will need to pick up the hard copy of your tickets, otherwise, you will not be able to board the ferry. You can easily collect your tickets from your ferry company’s ticket booth, which is usually located at the departure port. You will also find all ticket collection points listed in your booking confirmation email. Just scroll down to the “Change of plans?” section and click on “local travel agency.” The exact addresses of the ticket collection points will pop up.

In case you are planning to collect your tickets on the day of your trip, make sure that you arrive at the port at least 1 hour in advance for convenience and peace of mind.

If you’re having any trouble completing the online check-in process, please contact the ferry company that operates your trip, as they are the ones providing the online check-in service and they will be able to give you more accurate information on why the check-in failed and guide you through the process of obtaining your e-tickets.

change your trip

What do I do in case I did not receive my e-ticket and can’t pick up the hard copy of my ticket?

June 18, 2021

Please make sure that you allow enough time to pick up your tickets before your departure. If you are unable to collect the hard copy of your tickets, you should contact the ferry company you are traveling with, as they are the ones providing the online check-in service and they will be able to give you more accurate information on why you haven’t received your e-tickets and help you if you can’t pick up your paper tickets.

If I check in online, how early do I have to be at the port?

June 18, 2021

Arriving early enough means that you won't have to worry about missing your ferry. This is why we usually advise all travelers to arrive at the port at least 1 hour in advance, regardless of whether they have collected their paper tickets or checked in online. 

Do I need to print my e-ticket?

June 18, 2021

Printing e-tickets is optional, which means that it is not required by most ferry companies except for Fast Ferries in Greece. Therefore, if you are traveling with Fast Ferries, you have to print out your e-ticket. If you are not traveling with the aforementioned ferry company, you can just store and present your e-ticket on your mobile device or tablet when boarding. 

The most important piece of advice is to make sure your device is fully charged; we all know that having your phone run out of battery is not very pleasant - especially while traveling.

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