On-board Amenities & Services

Find everything you need to know about the available services and amenities on board: baggage allowance, pet travel, seating, wifi availability and more.

An increasing number of ferry companies are investing in making their journeys more disabled-friendly. While most big companies offer facilities for people with disabilities on their ferries, we recommend that you always contact our customer support team before you book your trip in order to get more detailed information about ferry and port accessibility.

It is important to note that port authorities and ferry companies are obligated to provide free assistance to all passengers and to ensure that they board, travel and disembark safely and comfortably. We should also mention that some ferry companies require that persons with disabilities make their booking either via phone or via email. If you have specific assistance requirements, you should inform the ferry company at least 48 hours before your departure. Ferryhopper also recommends that you book your cabin well in advance, as the number of cabins that are accessible to people with disabilities is limited.

 

Most ferry companies are pet-friendly and have adapted their boats in order for you to be able to travel with your best friends. Regarding where your pet can stay on board, there are different choices available depending on the ferry route and company (e.g. kennels, pet-friendly cabins, specially adapted areas on the deck, etc.). The options also depend on the size of your pet; while you are usually allowed to carry a small pet (normally 8-10kgs) with you inside its carrier or bag, larger animals may have to travel in a kennel or a cabin, if available.


Some companies require that you pay to take your pet on the ferry, while others allow you to bring pets on board for free. Regardless, you will need to book a ticket for your pet. Please note that the space available for pets on ferries is usually limited, so we advise you to book as early as possible. You may also be asked to present a certificate from a veterinarian confirming that your pet is up to date with all required vaccinations.

Please, consider using a muzzle for larger dogs to ensure that all passengers enjoy a safe and comfortable ferry journey.

If you're thinking of traveling with your pet by ferry in Spain, have a look at our blog for more info regarding fares, pet-friendly cabins and documentation.

 

You can choose your seat type but not the exact seat. While ferry companies do not provide the option to select your seat, they automatically assign adjacent seats to passengers in the same booking, provided that adjacent seats are available. This is how the booking system of the ferry operators works. Nonetheless, if you and your travel companions are not seated together, you can always ask the crew members for assistance and they will try to accommodate you.

Each ferry company has its own baggage allowance policy. We recommend that you read the baggage allowance policy of the ferry company you are traveling with to avoid excess baggage charges at the port.

One large piece of luggage per person is typically allowed on board. For ferry routes in Greece passengers are entitled to carry luggage up to 50 kilos.
If you wish to carry additional luggage or special sports equipment, please consider using the alternative courier services available during boarding. In case you have selected high-speed ferries, we advise you to re-confirm this option with the ferry operator.

Please note that depending on the ferry and your ticket type, there may not be a specific compartment or other space to store your luggage during the trip, especially if you don’t have a specific seat assigned to you (e.g. if you have purchased a deck-lounge ticket). In this case, you can keep your bags next to where you are sitting. Please make sure that you don’t leave them unattended.

Most ferries that have a car deck for vehicles also carry bikes. Many ferry companies allow you to take your bike on board free of charge. Regardless of whether you have to pay or not, you will probably be required to book a ticket for the bike.

Please note that small catamarans or high-speed ferries may have stricter rules regarding bringing bikes on board. Make sure that you check the company’s rules for the specific route and ferry before booking.

We would like to assure you that baggage is very rarely lost, damaged or misplaced. In such an unlikely event, you should inform the ferry company as soon as possible. In case you are still on the ferry, please notify a member of the crew.

If you suffer from motion sickness, we suggest that you avoid traveling by small high-speed ferries and that you opt for an open-deck conventional ferry instead. This could make your journey more comfortable, as fresh air usually helps relieve seasickness symptoms. Moreover, large ferries generally provide a smoother ride in windy conditions. If it’s not windy, then one of the larger high-speed boats might also be a good option. However, it’s probably safer to choose an open-deck conventional ferry when possible, as it’s hard to predict what the weather will be like on the day of your trip.

The number of ferries providing access to the internet on board is gradually increasing. Some companies offer their Wi-Fi service for free, while others charge a fee. Usually, you can purchase Wi-Fi on board by opening your device’s web browser and providing your credit card details. For more information you can ask the crew members at the ferry reception.

Please note that the bandwidth of these networks is often limited. You will, therefore, be able to access your emails for example, but it may be difficult to engage in online activities that require a large bandwidth. It is also worth noting that for most of your journey, you will likely have internet access on your mobile through 3G or 4G networks.

You are also welcome to bring your own food and drinks on board. Οn most ferries you will find a snack bar serving drinks, sandwiches, pastries, etc. On longer routes, the ferry usually has a self-service restaurant that operates during meal times. Food and drinks are not included in the ticket price.

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Haven't found an answer to your question? Please do not hesitate to send us a message or give us a call. Our customer support team will be happy to help.

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