About our company
The website “www.ferryhopper.com” and the mobile application “mobile ferryhopper” (hereinafter the term “Ferryhopper” means both the website and the mobile application) are owned by the Greek company under the company name "FERRYHOPPER LIMITED BY SHARES", and the distinctive title "FERRYHOPPER" (hereinafter the "company" or "our company") established on 18/10/2016 with registration number 140289903000 at General Commercial Registry and has its seat at 23th Kallirois Street, Athens with Tax Identification Number 800769311 (Tax Authority of Companies in Athens).
Through the website “www.ferryhopper.com” and the mobile application “mobile ferryhopper”, our company acts as a travel agent (EOT 0206E60000775101 ) for ferry ticket booking and in general as a facilitator of travel services (e.g. travel insurance, hotel rental, car rental, etc.) provided by third providers, hereinafter called the “Third Providers”, who are referred in Ferryhopper. In other words, through Ferryhopper, the user has the opportunity to search and purchase ferry tickets and in general travel services based on information in Ferryhopper provided by Third Provider.
Ferryhopper’s novelty lies in the online reservation of different travel itineraries with an intermediate destination from a wide range of travel options to its users. The company seeks through its collaborations with Third Providers to enrich the range of the provided services via Ferryhopper in order to meet your needs. Ferryhopper is available to users through websites and third-party applications (e.g. GooglePlay, AppStore), is compatible with functional devices (e.g. Android, iOS) and requires an internet connection for its operation. The consumer has the following options regarding the use of Ferryhopper: a) to register as a user in Ferryhopper, b) to use Ferryhopper as a visitor. In case you use Ferryhopper as a visitor, you may not enjoy all the possibilities of Ferryhopper provided to users with a registered profile. In any case, whoever purchases services via Ferryhopper is referred herein as “user” (meaning both the registered user and the visitor).
The mandatory application of the general terms
As Ferryhopper’s user, acting in conformity with the terms incorporated within Ferryhopper regarding its operation, you are entitled to use Ferryhopper for all available services provided by Third Providers via the Ferryhopper. As users and consumers, you reserve any other right provided by the Greek and European legislation.
It is clarified that the user has no right of withdrawal in accordance with article 3 of the Law 2251/1994, which clearly states that passengers of transport services are excluded from its application scope.
Any dispute between us may be settled amicably through the European Commission's electronic Dispute Resolution Platform and its certified bodies in accordance with 2013/11/EU Directive on alternative dispute resolution (e.g. Hellenic Consumer Ombudsman).
By using Ferryhopper, the user declares that is an adult (over 18 years of age), legally competent and the real user of Ferryhopper. In case of using of Ferryhopper for minors, the user declares that is legally liable for the minors.
By registering any data (yours or third parties’) within Ferryhopper you declare to us that you are entitled to make that registration (e.g. the information you enter refers to you, or third parties on behalf of which you act). You are exclusively liable for the content of the information you provide to us and their accuracy.
You as a user must respect and not infringe the intellectual property rights of the company on Ferryhopper, avoiding any action infringing these rights, such as an unauthorized exploitation of Ferryhopper or imitating Ferryhopper.
Rights of the company - Limitation of liability
The company is entitled to protect by any legal means its intellectual property rights in Ferryhopper. The company is the exclusive owner and beneficiary of Ferryhopper. Any copying, distribution, transfer, processing, resale, creation of derivative work or misleading about the actual beneficiary of Ferryhopper is prohibited.
The company acting as a facilitator is not liable neither for any defected service provided by Third Providers nor for their inability to provide you with these services, irrespectively of your lawful conduct. Also, the company is not liable and responsible for the information provided to you by Third Providers through Ferryhopper, as the company does not control such information. For example, our company is neither liable nor responsible for any information regarding transfers, delays and cancellations of travel itineraries or other travel services and products of Third Providers. Third Provider is solely liable and responsible in case of non-availability of the selected and paid service, in case of faulty provision of the selected and paid services, in case of error, omission, violation, or refusal to provide. In case of injury, death, destruction of property or other damages (such as delays) due to the defected provision of the services, Third Provider is solely responsible and liable for any compensation.
Our company has no responsibility regarding travel documents (passports, visa, etc.) the client should possess for making a trip. The validity and originality of any necessary documents is passenger’s responsibility. The company is not liable for the content of other websites contained as links or references to Ferryhopper and is not liable for any damages or harm caused by them. Any reference to other websites facilitates the use of Ferryhopper.
By filling in the relevant fields of the reservation form on Ferryhopper, the user gives an order to Ferryhopper to act as a facilitator of travel services provided by Third Providers. The reservation order shall bind the user in each case. In case of changes to the scheduled reservation of your choice, which fall within the area of responsibility of a Third Provider (e.g. in case of delay or cancellation of the travel itinerary), the company, will make an effort to contact you in your e-mail or your phone number, which you already have provided to us, in order to facilitate you and inform you about the relevant changes, provided that we would also have been timely informed by the responsible Third Provider.
Regarding combined trips, indirect trips, and travel itineraries
Regarding the price
As already has been clarified, our company has no liability for any change regarding prices and booking fees in case of cancellation of the trip by any Third Provider. In case there is an additional fee or commission of the company as an intermediary, it is explicitly defined to the user before the payment of the services in question, so as the user to understand which amount of the additional company fee is included in the total price of the service provided by the Third Party.
Regarding payment methods
For the provision of travel services to you via Ferryhopper you can buy travel services by paying with a credit card (e.g. Mastercard) or using other online payment methods (e.g. Digitalwallet). Our company supports payments for Visa, Mastercard, Maestro credit cards, as well as Masterpass payments through the National Bank of Greece, Eurobank and the payment institution “EveryPay”, which is licensed by the Bank of Greece (by virtue of the decision no 280/3 / 23-7-2018 FEK B 3010/25-7-2018), and safely manages payment transaction details, in accordance with the regulatory framework of the card industry data security standard. All payments and refunds are made in Euros (€) according to the current bank exchange rate.
The company is not obliged to deliver the tickets to the user, before the successful completion of the payment procedure. The company will book the ferry ticket or any other service only if there is a successful completion of the payment. In case that the reservation due to technical failure is unavailable despite the fulfillment of the payment, the company undertakes the responsibility to immediately withdraw (within the day) the transaction and return the full amount in Euros. The refund of the amount from the customer's bank is usually carried out within 3-7 days and the company has no additional obligation or liability for any additional bank charges.
Regarding the confirmation of booking
When purchasing any travel service through Ferryhopper, users will receive a booking confirmation via email. Users are expected to verify the correctness of the details and data contained within this reservation confirmation email and notify our company immediately, for any discrepancies or errors that may be included.
Regarding ticket delivery
Regarding any modification or cancellation of the ticket
Applicable law, jurisdiction, and other provisions
Thanks for your trust!