24/7 Ferry Travel Support with Ferryhopper

Planning your next ferry trip, whether it’s an island-hopping adventure or a short escape for the weekend, should be exciting, not stressful. 

To make life easier and ensure that you spend more time wondering what the weather will be like (spoiler: it’s probably going to be sunny) rather than “did I really book my return from that port again” or “how can I change the date of my booking”, Ferryhopper is committed to offering 24/7 ferry customer support.

How our 24/7 support works

Plans can change at any time; we know it, we’ve been there ourselves: missed the ferry, misread the departure time, and yes, even left our tickets by the kettle on the kitchen table “so we don’t forget them”.

That’s why at Ferryhopper, we provide 24/7 support to help you out with any issues that might arise. Whether you need help booking, modifying, or managing your trip, we’re here to make sure your trip is seamless, no matter the hour.

Alongside our FAQs and Ferryhopper Assistant (the helpful little message bubble, in your bottom right corner), we offer simple, straightforward ways to contact us.

How to contact Ferryhopper

Getting in touch with us has never been more convenient! At present, you can reach us via live chat and email.

• The live chat is the easiest and fastest way to get in touch with us with anything related to your booking. It’s available 24/7, so you can drop us a message anytime. From 08:00 to 23:00 (EET), one of our travel tacticians will be there to guide you through in real time. 
• Alternatively, you can always shoot us an email with any questions you may have regarding your trip. While our live chat operates from 08:00 to 23:00 (EET), our support team is available 24/7 to monitor and respond to urgent issues. Please make sure you include your booking details, and we’ll get back to you as soon as possible, always by 08:00 the next day.

Still on deck after hours

At Ferryhopper, we always strive to improve our customer support services by growing our team and expanding our ferry booking assistance, so we’re there when you need us. While our live chat is currently available from 08:00 to 23:00 (EET), our commitment doesn’t clock out. 

Our customer support team actively monitors all incoming requests through our self-service channels (like email and the Ferryhopper Assistant) overnight, making sure that any urgent requests are addressed as soon as possible.

And yes, we’re working towards making our live chat fully 24/7 very soon!

Got questions?

Do you have any questions, suggestions, or just want to double-check that you don’t end up on the wrong island (don’t worry, it happens)? You can contact our team or take a look at our Help Center, where you’ll find quick answers to many common questions.