Ferry Ticket Changes, Cancellations & Refunds

Wondering what happens if your ferry travel plans change? All the information you need on ticket changes, cancellations and refunds is here.

In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Each ferry company has its own policy. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Therefore, Ferryhopper is not liable for any modification of these policies and rules.
Ferryhopper has its own terms of use, which you can read here. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopper and the ferry company you are traveling with. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules.

Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. The process also differs if you have already checked in online and got your boarding card.
For more detailed information on ticket cancellations, refunds and modifications please read the companies’ policies.

In order to cancel your ferry tickets you need to make a cancellation request at least 24 hours before your ferry is scheduled to depart. You can request a cancellation through the My Booking section on our website.

Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that Ferryhopper applies a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.

*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Scans or photos of printed coupons are not accepted. Please also note that the refund amount depends on the policy of each ferry company. ***

If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways:

  • If you are outside of Athens (e.g. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. The travel agent will stamp and cancel your tickets. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper.
  • If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Thessalonikis 147, Moschato 183 46, Athens (Mon-Fri, 10:00-18:00 and Saturday 10:00-15:00). Our team will cancel your tickets and process your refund request.
  • If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form contacting us in chat, or through the ‘My booking’ section on our website. We will notify you by email as soon as we receive your tickets and issue your refund. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. Our mailing address is:
    Thessalonikis 147, Moschato 183 46,
    Athens, Greece

We strongly recommend sending your tickets via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.

Kindly note that the applicable cancellation policy depends on when we receive the tickets.

To change your tickets, please visit the My booking page. You can make your request directly through the chat that you will find in the “Make changes to your booking” section.

You can also contact our customer service team via chat to assist you with the modification. Change requests can only be processed during business hours and as long as the change is allowed by the ferry operator’s ticket modification policy.

Our business hours for customer service are:
Monday - Saturday: 08:00-19:30, Sunday: 08:00-17:30 (EEST)

Furthermore, we are pleased to inform you that Ferryhopper offers the new feature of self-service (online) modification, supported by some of the ferry companies, which allows you to directly change your trip, without waiting and contacting our customer service team. You can simply request an online modification through "My booking", in the "Make changes to your booking" section. We firmly believe that more and more companies will respond to our new product.

Please note that Ferryhopper charges a modification fee of €6 per request. This fee is waived for passengers who have added the Support Plus service to their booking. If the new tickets cost more than the ones you originally booked, you will also be required to pay the price difference.

If your ferry departs within the next 24 hours, we may not be able to process your request in time, and, likely, the modification won't be feasible according to the ferry company's policy. In this case, it is best to visit one of the ticket offices or travel agencies located at the departure port and request the ticket modification in person. You can find their addresses and contact information in your booking confirmation email.

​Important note: if you have already picked up your tickets from a collection point, you will have to return them in order for the requested changes to be processed. You can return your tickets to our offices or one of the travel agencies mentioned in your booking confirmation email.

You can convert your ticket to an open-dated ticket by making a request through the ‘My booking’ section on Ferryhopper’s website.

Open-date tickets are valid for 3 months up to 1 year. The starting date can be your initial departure date, the issuance date, or the date your tickets were converted to open. Please note that these tickets can only be used with the same ferry company you originally booked with.

For some ferry companies that do not offer the option to receive your new tickets electronically, you'll need to pick up your paper tickets from our offices in Athens. Our team will inform you during the conversion process if this applies to you. It is also important to mention that open tickets are generally non-refundable in case of cancellation.

Lastly, please note that not all ferry companies offer the option to convert tickets to open-date tickets, and if they do, there is a specific time limit within which you can make this conversion.

According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Therefore, if you don’t contact us from the same email address or phone number, we will not be able to process your request. We are committed to guaranteeing our customers’ privacy.

In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. We may also ask for additional information if you wish to change the email address or phone number you have provided.

Each ferry company has its own cancellation policy. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 24 hours before your scheduled departure. Please note that a small cancellation fee of €6 (euros) per booking applies.

Please bear in mind that there are differences in each ferry company's refund terms and conditions. In most Greek companies, passengers are entitled to a full refund if they make a cancellation request up to 7 or 14 days before departure, in Italian companies they usually are entitled to a 90% refund up to 30 days, and in Spanish companies they are either entitled to at most 90% refund or a full refund up to 3 days or 24 hours before departure.

Kindly note that if you make a cancellation request through "My booking" less than 24 hours and outside of our working hours, you will not see any refundable amount, even if you are entitled to a refund according to the ferry company's policy. In those cases, our customer service team won't be able to handle your request on time, and you are highly recommended to directly contact the ferry company or visit a local agency.

Refunds are always issued to the same credit / debit card that you used for your booking. Depending on your bank, it usually takes 2-7 business days for the refund to be processed and for the funds to appear in your bank account.

It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.

On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are.

Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. due to bad weather conditions, strikes, etc.)

As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any issues during boarding.

The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. However, some ferry companies allow for a direct modification of the license plate number. In such cases, we can update the details for you, with a €6 modification fee, subject to garage availability. For international travel, having the correct license plate number is essential, and you may be denied boarding if the details are incorrect. Therefore, it is important to ensure all information is accurate.

In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123.

Looking for something else?

Haven't found an answer to your question? Please do not hesitate to send us a message or give us a call. Our customer service team will be happy to help.

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