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Travelling on a ferry? What time should I arrive at the port to get the ferry? Which documents do I need for ferry travelling? Which is my departure gate in Piraeus? Which is the port of Santorini? From which port of Mykonos do I depart? Are food and drinks allowed during ferry trips?
An important noteJune 27, 2019
We are always happy to help travellers and keen to provide you with useful information concerning your trip. However, please note that we are the ticket providers, not the travel operators. Τhe ones responsible for the normal operation of your trip are the ferry operators. Also, the port authorities are liable for the guidance, the smooth embarkation and disembarkation of the passengers.
What time should I arrive at the port?June 27, 2019
This will depend mostly on the port you are leaving from. Some of the major ports, such as Piraeus, Rafina, and Patras are so large that you could have up to a 30-minute walk from the port entrance to your boarding gate. We, therefore, recommend that you arrive at the port with a comfortable hour to spare before the ferry is scheduled to depart. This is especially necessary if you are travelling with a car. Remember, you’re probably going on holidays: this is a ferry you don’t want to miss! Also, you are usually allowed to board early and the ferry is a comfortable place to spend some time, so get on board and discover the vessel!
Which documents are required for travel?June 27, 2019
We recommend that you always carry your passport with you, or any other relevant identification document as you could be asked to prove that you are the legal ticket holder by the ferry personnel or the port authorities. For international trips ID or passport are obligatory both for booking a ticket as well as for getting on the ferry. For regular fares, your ticket is the only additional documentation required. In the case of discounted tickets, you will be asked to provide your discount card. Depending on the company, discounts vary. For more information please visit the discounts section of the FAQ.
Departure gateJune 27, 2019
All large ports have several different departure gates (e.g Piraeus Port). When entering the port, there are large signs located at various spots informing passengers about the departure gate and departure time depending on the vessel and the ferry company.
Which port of SantoriniJune 27, 2019
This is a quite common question: "which port in Santorini will I be arriving at or departing from?”. Unlike Mykonos, Santorini (or Thira) has only one port that serves passenger ferries and the name of the port is Athinios. The port of Athinios is located on the middle-west side of the island.
What if I have lost my ticket?June 27, 2019
Unless you have an electronic ticket, then we are sorry to say that without presenting the physical tickets, you will NOT be allowed to travel. The paper coupon of your ticket is required to get onboard and cannot be replaced by the reservation or the ticket number. In such case, you will be asked to buy a new ticket and fill a request for ticket loss at the local agency of your ferry operator. Afterwards, and on condition that the lost tickets have not been used within a number of months, your ferry operator will examine your case and contact you directly to inform you of the outcome and the possibility to provide you with tickets of equal value. Please bear in mind this is not a cancellation, they will only replace the tickets, not refund you. However, this depends on the ferry company’s decision, and we recommend that you check up on them, but we would be happy to put you in touch with the right departments.
Food and drinks during your tripJune 27, 2019
Food and drinks are not included in the price of the tickets. However, in most ferries, there are various snack bars where you can buy drinks, sandwiches, pies etc. The ferries on some longer routes also have a self-service restaurant that opens during meal times. Of course, you are also very welcome to bring your own food, by picking something up before your trip.
Which port of MykonosJune 27, 2019
Mykonos has two ferry ports, the "Old Port" and the "New Port", both located at the outskirts of the main town (Chora), and at a distance of 2-3 kilometers from each other. The Old Port is usually occupied by smaller ferries, while larger ones (even large catamarans) use the "New Port". However, and subject to weather conditions or ferry traffic, the departure/arrival port of a ferry might change at the last minute. Thus, we suggest that you confirm the departure port of your ferry with the local agent or the port authorities.