Useful Information About Your Ferry Trip

Useful Information About Your Ferry Trip

I am traveling by ferry. What time should I be at the port? What documents do I need when traveling by ferry? Which gate does my ferry depart from at the port of Piraeus? What is the port of Santorini? From which port in Mykonos does my ferry depart? Is there food and drinks on ferries?

An important note

July 16, 2020

We are always happy to help and provide information about your ferry trip. Please remember, however, that Ferryhopper is a ticket provider. The ferry company you are traveling with is responsible for ensuring a smooth and safe journey for all passengers, while the port authority can provide help at the port and assist during boarding and disembarkation.

What does a ferry look like?

July 28, 2020

Not everyone is familiar with ferries. Some travelers, usually those coming from countries that are not close to the sea, have never been on a ferry before. If you are wondering what a ferry looks like, here is one:

a ferry in Greece - Blue star ferries

A ferry crossing the turquoise sea.

What time should I be at the port?

July 16, 2020

It depends on the port you are leaving from. Some major ports (e.g. Piraeus, Naples, Valencia etc.) are so big that you may have to walk for up to 30 minutes to get from the port entrance to the departure gate. Therefore, we recommend that you arrive at the port at least 1 hour before the ferry is scheduled to depart, especially if you are traveling with your vehicle.

We would also advise you to check what gate your ferry departs from, where the gate is located and what is the estimated time needed to board at the specific port. Please make sure that you allow enough time for check-in and other procedures, especially on international ferry routes. It is important to note that if you arrive late for check-in or boarding you may not be allowed to travel. In this case, you will likely lose the cost of your fare.

It would be a shame to miss your ferry, so please make sure that you arrive early at the port. If you arrive early, you will most likely be allowed to board and that will also give you the opportunity to explore the ferry, find comfortable seats and spend some time relaxing on the boat before your departure!

What documents do I need when traveling by ferry?

July 16, 2020

You should always have your ID card or passport or any other identity document with you, especially on international ferry routes. You may be asked to present the document to the ferry crew or port authority to confirm that you are the legal ticket holder.

If you have purchased discounted ferry tickets, you will be required to provide a document confirming that you are eligible for the specific discount (e.g. student card, ISIC card etc.). For more information please visit our 'Discounts' page.

Which gate does my ferry depart from?

July 16, 2020

All big ports have different departure gates (e.g. the port of Piraeus). You will usually find electronic boards at the port entrances informing passengers about departure gates and departure times for each ferry company and boat. At some ports, every company has its own separate terminal. In this case, you can simply go to the company’s terminal. If you are having trouble finding your departure gate, you can always ask the port authority for help.

What happens if I lose my ferry ticket?

July 16, 2020

If you have collected your ticket and you lose it, then, unfortunately, you will NOT be allowed to travel with just your reservation or ticket number, as the paper ticket is required to board the ferry. In this case, we recommend that you contact the ferry company directly, as they are responsible for replacing your ticket.

After informing the ferry company, you will have to purchase a new ticket in order to travel and declare the loss in writing. If the lost ticket hasn't been used within a number of months after your departure date, the ferry company will replace it with a ticket of equal value.

Please note that losing your ticket is not the same as canceling your ticket. In the former case, you are not entitled to a refund. If you have further questions, please do not hesitate to contact us and we will be happy to help and put you in touch with the ferry company.

Which is the port of Santorini?

July 16, 2020

Unlike Mykonos, Santorini (or Thira) has only one ferry port, the port of Athinios. This is where all passenger ferries arrive at and depart from in Santorini. The port of Athinios is located on the western coast of the island. You can find more information about Santorini and the port of Athinios in our blog.

Which is the port of Mykonos?

July 16, 2020

Mykonos has two ferry ports, located about 2.5 kilometers apart: the Old Port and the New Port. Both ports are close to the main town, Chora. The Old Port is where smaller ferries dock, while larger ones (even large catamarans) depart from and arrive at the New Port.

Please note that the departure / arrival port may change at the last minute if the ferry cannot dock due to adverse weather conditions or other reasons. Therefore, we recommend that you ask the local travel agency or the port authority to verify where your ferry will be departing from / arriving at.

Is there food / drinks on ferries? Can you take your own food / drinks?

July 16, 2020

Food and drinks are not included in the ticket price. Οn most ferries you will find a snack bar serving drinks, sandwiches, pastries etc. On longer routes, the ferry usually has a self-service restaurant that opens during meal times. You are also welcome to bring your own food and drinks on board.

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